At a Glance
- Tasks: Be the first point of contact for clients, logging requests and providing solutions.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Diverse and inclusive workplace committed to your personal and professional growth.
- Why this job: Make a real difference by helping clients and enhancing their experience every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an organised individual with strong communication skills, proven customer service experience, and the ability to build effective working relationships. You will support the account delivery team with administrative tasks while ensuring all helpdesk activity meets established processes, procedures, and client expectations.
Key Responsibilities
- Act as the first point of contact for client calls and emails, logging and processing requests accurately.
- Translate client contacts into the correct engineering or FM solutions in line with contractual requirements.
- Identify appropriate solutions and escalate issues to line management when necessary.
- Maintain and update facilities management systems (e.g. Maximo) and associated records.
- Provide a professional, articulate, customer-focused helpdesk service.
- Build and maintain positive relationships with clients and internal account delivery teams.
- Support the account delivery team with general administrative duties.
- Ensure compliance with company processes, procedures, and client contracts.
Professional and Personal Competencies/Qualifications
- Previous experience in a customer service, contact centre, or administrative role.
- Strong call-handling experience.
- Proficient in Microsoft Office programmes.
- Excellent written and verbal communication skills.
- Demonstrated ability to work effectively within a team to support organisational goals.
- Highly organised with good planning and scheduling skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
OSC Helpdesk Service Coordinator in Stafford employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while making a meaningful impact in various sectors. With a commitment to corporate responsibility and a focus on diversity, we ensure that every team member feels valued and empowered to contribute to our mission of making the world work better.
StudySmarter Expert Advice🤫
We think this is how you could land OSC Helpdesk Service Coordinator in Stafford
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at ISS or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with a friend. This will help you nail that first point of contact vibe and show off your communication skills.
✨Tip Number 3
Show us your organisational skills! Prepare a list of questions to ask during interviews about the role and the team. This not only shows your interest but also helps you assess if it’s the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our community from the get-go!
We think you need these skills to ace OSC Helpdesk Service Coordinator in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or administrative roles.
Tailor Your Application:Take a moment to read through the job description and highlight how your skills match what we’re looking for. Mention specific experiences that demonstrate your ability to build relationships and handle client requests effectively.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out and showing us you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, make sure you understand the role of an OSC Helpdesk Service Coordinator. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're the right fit.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively handled customer queries or resolved issues in the past. This will demonstrate your ability to provide a professional, customer-focused service.
✨Be Organised
As the job requires strong organisational skills, consider bringing a notepad or digital device to jot down important points during the interview. This shows that you’re prepared and can manage information effectively, which is key for maintaining records and updating systems like Maximo.
✨Build Rapport
During the interview, try to build a connection with your interviewers. Ask them about their experiences at ISS and share your enthusiasm for working in a team-oriented environment. This will highlight your ability to foster positive relationships, which is essential for the role.
