At a Glance
- Tasks: Coordinate operations, manage client communications, and support field teams during out-of-hours.
- Company: Join ISS, a leading workplace and facility management company focused on people and innovation.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Diverse and inclusive workplace with a focus on growth and making a difference.
- Why this job: Be the first point of contact for clients and make a real impact in a dynamic environment.
- Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft applications.
The predicted salary is between 30000 - 40000 € per year.
We are looking for someone who is highly organised, calm under pressure and customer focused, with strong attention to detail and communication skills. In this role, you will help ensure smooth operations by coordinating activity, maintaining accurate records and facilitating effective communication across teams.
Key Responsibilities
- Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly.
- Identify appropriate solutions to issues or escalate where required.
- Maintain and update facilities management systems (e.g. Maximo) and associated records.
- Deliver professional, customer-focused helpdesk support and administration.
- Coordinate and support operational field teams during out of hours periods.
- Assist the account delivery team with administrative tasks.
- Build and maintain strong working relationships with clients and internal teams.
- Ensure compliance with company processes, procedures and contractual obligations.
Professional and Personal Competencies/Qualifications
- Experience of working to customer and business KPIs and SLAs.
- Intermediate Microsoft Excel skills and confidence using other Microsoft applications.
- Strong communication skills with effective call handling experience.
- Experience of reporting and communicating data to clients and internal stakeholders.
- Proactive approach to delivering excellent customer service, with the ability to adapt to changing situations.
- Analytical and methodical, with strong organisational and multi-tasking skills.
- Able to prioritise competing demands while maintaining accuracy.
- Remains calm, professional and effective when working under pressure or facing setbacks.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
OOH Night Service Co-Ordinator in Stafford employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while making a meaningful impact in diverse environments. With a commitment to corporate responsibility and support for veterans and individuals with disabilities, we ensure that every team member feels valued and empowered to contribute to our mission of making the world work better.
StudySmarter Expert Advice🤫
We think this is how you could land OOH Night Service Co-Ordinator in Stafford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS. Check out their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and coordination. Think about examples from your past experiences that highlight your organisational skills and ability to stay calm under pressure.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about effective communication, so demonstrate that you can articulate your thoughts well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace OOH Night Service Co-Ordinator in Stafford
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you keep everything running smoothly, especially under pressure!
Be Customer-Focused:Make sure to emphasise your customer service experience. We love candidates who can demonstrate a proactive approach to helping clients and resolving issues effectively.
Communicate Clearly:Strong communication skills are key for this role. Use your application to showcase your ability to convey information clearly and handle calls or emails professionally.
Tailor Your Application:Don’t forget to tailor your application to the job description! Mention specific experiences that align with the responsibilities listed. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at ISS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the OOH Night Service Co-Ordinator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised competing demands while maintaining accuracy, especially under pressure.
✨Demonstrate Customer Focus
As a customer-focused position, be prepared to share specific instances where you provided excellent service. Highlight your proactive approach to problem-solving and how you’ve effectively communicated with clients or internal teams to resolve issues swiftly.
✨Practice Effective Communication
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on call handling scenarios or how you would log and process requests accurately.
