At a Glance
- Tasks: Lead client communications and manage system-based administration for effective service delivery.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Grow your career in a supportive and innovative team.
- Why this job: Make a real impact by connecting people and places every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25185 - 28000 £ per year.
We are looking for an organised and customer-focused individual who will lead on day-to-day client communications and system-based administration. You will play a key role in ensuring service delivery meets agreed SLAs, whilst maintaining accurate records and supporting effective information management across the team.
Key Responsibilities
- Act as the first point of contact for client calls and emails, logging and processing requests accurately
- Monitor and triage Power & Environment alarm systems via CAFM systems (e.g. Maximo)
- Raise, issue and manage reactive work orders
- Allocate and coordinate work orders to the most appropriate engineer
- Liaise with engineers, providing clear instructions and updates
- Lead on client communications via email and CAFM-based tools
- Ensure all jobs are managed within SLAs and priority response times
- Maintain accurate records and ensure compliance with company processes and client contracts
Professional and Personal Competencies/Qualifications
- Previous experience in a customer service, contact centre or administrative role
- Call handling experience
- Proficient in Microsoft Office (Word, Excel, PowerPoint; Microsoft Project and Visio advantageous)
- Excellent written and verbal communication skills
- Evidence of working effectively within a team to achieve organisational goals
- Ability to implement and maintain good information storage processes (e.g. timesheets, annual leave, sick leave records)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
CTOC Operational Support specialist in Stafford employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while making a meaningful impact in diverse environments. With a commitment to corporate responsibility and support for veterans and individuals with disabilities, we ensure that every team member feels valued and empowered to contribute to our mission of making the world work better.
