Job Description We are looking for a commercially minded and customer-focused leader who can manage a large operational team, oversee financial performance and build strong stakeholder relationships. Working closely with the Account Director, you will support account strategy, growth and profitability while driving continuous improvement across the site. Key Responsibilities Lead end-to-end facilities management service delivery across the site, covering hard and soft services, engineering, cleaning, catering, security and helpdesk. Manage, motivate and develop a team of 34, including recruitment, performance management, appraisals, training and succession planning. Hold full profit and loss accountability, managing budgets, costs, profitability and overall financial performance. Ensure Health & Safety, statutory compliance, security requirements and planned preventative maintenance obligations are achieved. Monitor and manage SLAs, KPIs and service performance, implementing corrective actions and continuous improvement initiatives. Develop and maintain strong relationships with clients, building users, suppliers, landlords and internal teams. Support the Account Director with reporting, account strategy, growth initiatives and profitability objectives, while deputising for the Regional Workplace Manager when required. Lead incident response, business continuity activities and participate in the on-call rota. Professional and Personal Competencies/Qualifications Facilities Management experience, ideally across hard services, soft services and security. Strong people leadership skills with the ability to coach, motivate and develop operational teams. Proven commercial and financial acumen, including P&L responsibility, budgeting and cost management. Excellent client and stakeholder management skills with the confidence to engage at all levels. Strong knowledge of Health & Safety, statutory compliance, M&E and FM standards. Experience managing suppliers, contractors and third-party partners. Strong problem-solving and decision-making abilities within a fast-paced operational environment. Ability to use KPIs, SLAs and management information to drive performance and improvement. Excellent communication, influencing and negotiation skills. Highly organised, resilient and able to manage multiple priorities effectively. Commercially minded and customer-focused, with the ability to balance service quality, people management and profitability. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Workplace Services Manager in Somerset employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
