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- Tasks: Lead and inspire teams to create engaging workplace experiences and drive innovation.
- Company: Join ISS, a world-leading facility management company focused on people and purpose.
- Benefits: Exciting career opportunities, commitment to diversity, and a supportive work environment.
- Why this job: Make a real impact by enhancing workplace experiences and driving sustainability initiatives.
- Qualifications: Leadership experience in facilities management and strong stakeholder relationship skills.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
As the primary client interface, you will build strong partnerships, anticipate evolving needs and drive innovation to create a seamless and engaging workplace experience. This role also includes leading a multidisciplinary team, managing budgets, ensuring full HSE compliance and embedding a culture of safety, accountability and operational excellence.
Key Responsibilities
- Lead, inspire and manage multidisciplinary Soft FM teams to deliver consistent, high-quality service
- Act as the senior operational lead for clients, building trusted partnerships and ensuring alignment with site priorities
- Develop and execute operational plans that drive innovation, sustainability and digital transformation
- Oversee day‑to‑day delivery of all Soft FM services, ensuring KPIs, SLAs and contractual obligations are met
- Ensure compliance with statutory, company and HSE requirements while promoting best practice and continuous improvement
- Serve as the primary client contact, anticipating needs and delivering proactive, hospitality‑driven solutions
- Lead, coach and develop a diverse workforce, embedding a culture of accountability, engagement and professional growth
- Support cross‑training, succession planning and workforce development to strengthen operational resilience
- Manage budgets, monitor performance and identify savings while protecting service quality
- Support business cases, contract reviews and service development through data‑driven insight
- Lead audit readiness, risk and safety governance, ensuring full regulatory compliance
- Drive sustainability initiatives, digital tools adoption and continuous service enhancement through feedback and benchmarking
Professional and Personal Competencies / Qualifications
- FM Level 3–4 or equivalent in Facilities or Service Management
- Proven leadership experience in Soft FM or hospitality operations, with strong people management skills
- Soft services background, preferably within NHS or wider FM environment
- Demonstrated experience in performance reporting, contract and budget management
- Strong stakeholder management and client relationship skills
- A proactive, calm, and professional approach under pressure
- Demonstrated ability to drive customer experience, service excellence, and operational ownership
- Proficiency in CAFM systems, Microsoft Office, Excel and digital reporting tools
The Company ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Site Operations Manager employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your fit and passion for the role during those crucial conversations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Site Operations Manager
Some tips for your application 🫡
Show Your Passion for People: At StudySmarter, we love seeing candidates who genuinely care about people. Make sure to highlight your experience in building strong partnerships and how you’ve driven innovation in previous roles. This will resonate with our commitment to a people-centric approach.
Be Specific About Your Experience: When detailing your background, focus on specific examples that showcase your leadership skills and ability to manage multidisciplinary teams. We want to see how you've tackled challenges and delivered high-quality service in the past.
Demonstrate Your Proactive Approach: We appreciate candidates who can anticipate needs and deliver solutions before issues arise. Share instances where you’ve taken the initiative to improve processes or enhance customer experiences, as this aligns with our operational excellence goals.
Tailor Your Application: Make sure your application speaks directly to the job description. Use keywords from the posting to show that you understand what we’re looking for. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how ISS operates and what they stand for, especially their commitment to inclusivity and sustainability. This will help you align your answers with their core principles.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading multidisciplinary teams. Prepare specific examples of how you've inspired and managed teams in the past, particularly in Soft FM or hospitality operations. Highlight any innovative solutions you've implemented that improved service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to manage budgets, ensure compliance, or drive customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their approach to digital transformation or how they foster a culture of accountability and professional growth. This shows your genuine interest in the role and the company.
