At a Glance
- Tasks: Support service delivery and improve systems for a safe working environment.
- Company: Join a forward-thinking company focused on facilities management.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity to grow your career while making an impact.
- Why this job: Make a real difference in creating safe and efficient workplaces.
- Qualifications: Experience in facilities or cleaning services and strong organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities
- Support the contract management team in the delivery and ongoing development of service solution systems, ensuring services are delivered efficiently, compliantly and to contractual requirements.
- The role plays a key part in identifying service improvement opportunities and maintaining a healthy, safe and secure working environment across the designated sites.
- Support the contract management team in service delivery, system development and continuous improvement initiatives.
- Ensure full compliance with Health & Safety legislation and maintain a safe, secure working environment.
- Manage rostering of facility Placemakers, ensuring contractual cover and managing sickness and planned absences.
- Ensure audits, COSHH, H&S documentation, SOPs and related records are completed, reviewed and kept up to date.
- Oversee recruitment, training, supervision and development of frontline Placemakers, including appraisals and succession planning.
- Ensure services are delivered in a commercially responsible manner, maintaining rigorous cost control on labour, materials and consumables.
- Manage customer queries and complaints in line with the customer complaints procedure, ensuring accurate recording and resolution.
- Support contract mobilisations, including TUPE transfers, and work co-operatively with other business sectors and support functions within ISS.
- This role requires strong organisational skills, commercial awareness and the ability to communicate confidently with customers and different levels of management.
Qualifications
- Experience working with customers and delivering soft services within a facilities or cleaning services environment.
- Proven supervisory and organisational skills, with the ability to work on own initiative while following management guidance.
- Strong understanding of how service outcomes impact successful contract delivery.
- Competent in using Microsoft packages and communicating with different levels of management.
- Ideally experienced in liaising with engineers.
- Full UK driving licence, with the ability to cover sites in Shrewsbury and Mold.
Assistant Facilities Manager in Shrewsbury employer: ISS
As an Assistant Facilities Manager with us, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to health and safety, alongside our focus on continuous improvement, ensures a rewarding environment where your contributions are valued. Located in Shrewsbury and Mold, we offer unique opportunities to engage with diverse teams while maintaining a strong emphasis on compliance and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Facilities Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join online forums to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show them that you’re not just another candidate. Tailor your responses to highlight how your experience aligns with their needs, especially in service delivery and compliance.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. We can’t stress enough how important it is to be confident and articulate when discussing your skills in managing teams and improving service outcomes.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by showcasing your organisational skills and commercial awareness in your cover letter and during interviews.
We think you need these skills to ace Assistant Facilities Manager in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Facilities Manager role. Highlight your experience in facilities management, customer service, and any relevant qualifications to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention specific examples of your achievements in previous roles.
Showcase Your Organisational Skills:Since this role requires strong organisational skills, make sure to highlight any relevant experiences where you’ve successfully managed projects or teams. We want to see how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know Your Responsibilities
Make sure you understand the key responsibilities of the Assistant Facilities Manager role. Familiarise yourself with contract management, service delivery, and compliance with Health & Safety legislation. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and ability to manage multiple tasks. Think about times when you've successfully managed rostering or handled customer queries. Being able to articulate these experiences will impress the interviewers.
✨Communicate Confidently
Practice your communication skills before the interview. You’ll need to interact with various levels of management and customers, so being clear and confident in your responses is crucial. Consider doing mock interviews with a friend to build your confidence.
✨Demonstrate Commercial Awareness
Understand how service outcomes impact contract delivery and be ready to discuss this in your interview. Show that you can think commercially by discussing how you would maintain cost control on labour and materials while ensuring high service standards.
