Shift Lead

We are looking for a Shift Lead who will act as the primary point of contact during their shift, ensuring operational continuity, effective supervision of technicians, and full compliance across mechanical and water hygiene systems. The successful candidate will demonstrate strong leadership, technical expertise, and organisational skills to ensure engineering operations meet SLA, KPI, and compliance requirements.

Key Responsibilities

• Lead and supervise the engineering shift team, ensuring safe working practices and operational continuity.
• Ensure all engineering and water compliance tasks are completed to required standards.
• Deliver Planned Preventative Maintenance (PPM) in line with agreed schedules to maximise plant reliability, efficiency, and lifespan.
• Undertake reactive maintenance and fault response activities to minimise disruption to business operations.
• Carry out fault finding, diagnosis, and repair across HVAC and associated mechanical systems.
• Manage water compliance activities, including audits, remedial works, reporting, and statutory requirements.
• Supervise and liaise with specialist subcontractors, ensuring works are completed safely, compliantly, and to quality standards.
• Produce clear and accurate technical reports relating to maintenance activities, plant condition, and incidents.

Professional and Personal Competencies/Qualifications

• Proven experience within a mechanical or building services engineering environment.
• Experience leading or supervising engineering teams or shift technicians.
• Strong understanding of water hygiene and water compliance regulations.
• Knowledge of ACOP L8, HSG274, and water treatment compliance requirements.
• Experience managing PPM schedules and compliance documentation.
• Good understanding of HVAC and mechanical building services systems.
• Strong fault-finding and problem-solving skills.
• Experience using CAFM systems and compliance reporting tools.
• Excellent communication and organisational skills.
• Ability to work effectively under pressure within a critical environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.