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For Companies At a Glance
- Tasks: Coordinate client requests and ensure smooth service delivery.
- Company: Join a supportive team at a leading service provider.
- Benefits: Flexible working hours, competitive pay, and career development opportunities.
- Other info: Embrace a dynamic role with a focus on teamwork and problem-solving.
- Why this job: Be the vital link between clients and services, making a real difference.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Key Responsibilities
- Receive, log and process client and helpdesk requests in line with contractual requirements.
- Accurately translate client issues into FM/engineering actions and allocate them to the correct resource.
- Monitor shared mailboxes and respond to enquiries within agreed timeframes.
- Manage work orders through CAFM systems such as Maximo.
- Liaise with subcontractors to arrange attendance and manage updates.
- Maintain accurate documentation and records across all systems.
- Provide administrative support to the wider service delivery team.
- Escalate delays, risks or issues to management when necessary.
- Deliver a professional and articulate subcontractor dispatch service at all times.
Qualifications
- Previous experience in a customer service, helpdesk or administrative role.
- Confident and professional call‑handling skills.
- Strong IT literacy, including Microsoft Excel and Word.
- Excellent communication and relationship‑building skills.
- High attention to detail with strong organisational and planning abilities.
- A flexible, solutions‑focused attitude with the ability to work effectively in a fast‑paced environment.
- A collaborative team player comfortable supporting multiple stakeholders.
ISS is a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. The employer may limit interview numbers for high‑volume periods.
Service Coordinator employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you handle challenges – that’s what employers want to hear!
✨Tip Number 3
Tailor your approach! When you find a job that excites you, make sure to highlight relevant experiences in your conversations. Show them you understand their needs and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administrative roles. We want to see how your skills match the key responsibilities listed in the job description!
Show Off Your IT Skills: Since strong IT literacy is a must, don’t forget to mention your proficiency with Microsoft Excel and Word. If you’ve used CAFM systems like Maximo before, definitely include that too – it’ll make you stand out!
Be Professional and Articulate: When writing your application, keep your tone professional yet friendly. We appreciate clear communication, so make sure your writing reflects that. It’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with client request processes, CAFM systems like Maximo, and how to manage subcontractor communications. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, be prepared to share specific examples from your past experiences. Think about times when you successfully handled client requests or resolved issues efficiently. Highlight your call-handling skills and how you maintain professionalism under pressure.
✨Demonstrate Your IT Proficiency
As strong IT literacy is crucial, brush up on your Microsoft Excel and Word skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in managing documentation and records. If possible, mention any experience with CAFM systems to show you're already familiar with the tech they'll use.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their team dynamics, how they measure success in the role, or what challenges the service delivery team currently faces. This shows your genuine interest in the position and helps you assess if it's the right fit for you.