At a Glance
- Tasks: Lead a dynamic team to deliver top-notch retail services in a healthcare environment.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work culture.
- Other info: Be part of a diverse and inclusive team that values innovation and personal growth.
- Why this job: Make a real impact while ensuring quality service and customer satisfaction.
- Qualifications: Experience in retail management and strong knowledge of food hygiene regulations required.
The predicted salary is between 42000 - 42000 £ per year.
We are looking for a candidate who can ensure the service remains flexible and responsive to evolving customer and Trust requirements while operating within finite financial resources. This role requires strong leadership, commercial awareness, and a commitment to maintaining the highest standards of quality, compliance, and customer satisfaction.
Key Responsibilities
- Lead, support and guide departmental staff to deliver efficient services in line with legislative, company and Trust standards.
- Ensure compliance with all relevant food, healthcare and purchasing legislation.
- Build and maintain strong relationships with Trust staff, patients, customers and stakeholders.
- Oversee quality monitoring, reporting and performance management in line with policies.
- Deliver departmental targets and contribute to overall contract performance and catering development.
- Implement retail processes aligned to current trends to maximise service performance.
- Maintain safe, secure and compliant environments across all catering operations.
- Manage resources and budgets, including financial reporting, forecasting and analysis.
Professional and Personal Competencies/Qualifications
- Previous experience managing a site or outlet operation, or within a healthcare/catering contract environment.
- Strong knowledge of food hygiene regulations, NHS standards, catering equipment, and health and safety practices.
- Experience in financial and commercial management with a focus on profitability.
- Strong focus on achieving targets and delivering results.
- Flexible approach with a positive attitude towards innovation and change.
- Commitment to driving business success and increasing sales revenue.
- Effective problem-solving and customer service skills.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office applications.
- Ability to motivate and lead teams effectively.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Senior Retail Manager employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Senior Retail Manager, you will thrive in a dynamic environment that fosters inclusivity, offers robust career development opportunities, and encourages innovation while maintaining the highest standards of quality and compliance. With a commitment to corporate responsibility and a supportive culture, ISS is an excellent employer for those looking to make a meaningful impact in the healthcare and catering sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ISS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ISS!
We think you need these skills to ace Senior Retail Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ISS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ISS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ISS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ISS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
