Senior Operations Manager

Overview

We are seeking a highly experienced Senior Operations Manager to oversee the day-to-day delivery of Soft FM services, including portering, linen and waste. This role ensures all services operate smoothly, consistently and in line with agreed KPIs, SLAs and operational procedures while maintaining full compliance with legislative requirements. We are looking for a confident leader who can build strong relationships, support continuous improvement and ensure teams are fully trained and motivated to exceed performance targets. Working within defined financial parameters, you will also be responsible for stakeholder management and the ongoing development of a high-quality Soft FM service provision.

Key Responsibilities

• Lead and support Soft FM teams to deliver safe, efficient and high-quality services.
• Build and maintain strong relationships with staff, clients and subcontractors.
• Set objectives, monitor performance targets and support delivery of business plans.
• Recruit, train and develop operatives and supervisors to meet service needs.
• Maintain proactive communication with clients and stakeholders, including regular documented meetings.
• Drive productivity, continuous improvement and assess the impact of operational changes.
• Gather and analyse data to inform decision-making and support service improvements.
• Identify cost efficiencies, support profitability and manage resources, stock and waste effectively.
• Proven experience in a similar Facilities Management role within a healthcare environment.
• Demonstrable people management experience within a hospital or healthcare setting.
• Strong track record of leading and developing teams across multiple staff grades.
• Skilled in client liaison, relationship management and negotiation.
• Proactive problem-solver with strong communication skills, both written and verbal.
• Strong numeracy skills with experience managing budgets and a Profit & Loss account.
• Competent user of Microsoft Office, particularly Word and Excel.
• Confident in producing reports and analysing complex data to identify challenges and opportunities.
• IOSH Managing Safely qualification (or minimum Level 3 Health & Safety qualification).

Qualifications

• Disability Confident
• A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
• About Disability Confident
• ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
• Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
• ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
• We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
• ISS is proud to be a diverse and inclusive employer.
• ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
• We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government\\\’s Disability Confident scheme.
• Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Note

About Disability Confident section and general company descriptions can be kept or trimmed per formatting needs, but ensure it remains compliant.