At a Glance
- Tasks: Lead IT strategy and ensure seamless collaboration with public sector clients and partners.
- Company: Dynamic organisation focused on innovation and public service.
- Benefits: Inclusive workplace, career development opportunities, and a supportive environment.
- Other info: Join a Disability Confident employer committed to diversity and inclusion.
- Why this job: Make a real impact in the public sector while driving IT excellence.
- Qualifications: Strong leadership and stakeholder management skills; experience in customer success is a plus.
The predicted salary is between 55000 - 65000 £ per year.
Working closely with ISS Account Management, this role serves as IT’s primary interface into the wider organisation. You will engage with senior public sector customers and large systems integrator partners, providing IT leadership, assurance and insight while ensuring that immediate operational pressures do not undermine long‑term service integrity, compliance, and sustainability.
Responsibilities
- Act as IT’s senior point of coordination for the account across internal delivery teams, operational units, and Account Management.
- Translate customer and account objectives into a clear and prioritised IT demand roadmap.
- Establish and lead governance forums that support high‑quality, evidence‑based decision‑making.
- Lead the analysis of options, risks, dependencies, and impacts to support senior stakeholder decision‑making.
- Engage with senior customer and systems integrator stakeholders to provide IT assurance, insight, and strategic guidance.
- Line‑manage Business Analysts and Testers supporting the account.
- Ensure work entering delivery is clearly defined, appropriately prioritised, and test‑ready.
- Identify, raise, and support the mitigation of cross‑functional risks and delivery challenges.
Qualifications
- Public‑sector customer service experience is desirable but not essential.
- Strong stakeholder relationship‑management skills, with experience operating at senior levels.
- Proven ability to lead and embed innovation within complex environments.
- Confident and credible senior leader.
- Strong account‑management and partnering capability, with the ability to influence, persuade, and drive outcomes through delivery.
- Experience in customer success roles would be highly transferable.
We are a Disability Confident employer. Applicants with a disability who meet the minimum criteria will be given a fair consideration for an interview. We welcome applicants regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.
Senior IT Business Partner employer: ISS
As a Senior IT Business Partner, you will thrive in a dynamic work culture that prioritises collaboration and innovation, engaging with senior public sector customers and large systems integrator partners. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that values diversity and inclusion. Located at the heart of the public sector, we offer a unique chance to make a meaningful impact while enjoying a flexible work-life balance and a strong focus on sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Business Partner
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and IT space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior IT Business Partner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT leadership and stakeholder management. We want to see how your skills align with the role of Senior IT Business Partner, so don’t hold back on showcasing your relevant achievements!
Showcase Your Soft Skills:This role is all about building relationships and influencing outcomes. Be sure to include examples that demonstrate your strong communication and relationship-management skills. We love seeing how you’ve successfully engaged with senior stakeholders in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key in ensuring we understand your fit for the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know Your Stakeholders
Before the interview, research the key stakeholders you’ll be engaging with. Understand their roles and how they fit into the organisation. This will help you demonstrate your ability to build relationships and provide tailored IT solutions that meet their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past, especially in complex environments. Highlight your experience in managing Business Analysts and Testers, and how you’ve driven outcomes through effective leadership and decision-making.
✨Be Ready to Discuss Governance
Familiarise yourself with governance frameworks and decision-making processes relevant to IT. Be prepared to discuss how you would establish and lead governance forums, ensuring high-quality, evidence-based decisions that align with organisational objectives.
✨Demonstrate Your Strategic Insight
Think about how you can translate customer objectives into a clear IT demand roadmap. Be ready to discuss your approach to analysing options, risks, and dependencies, and how you would support senior stakeholders in making informed decisions.
