At a Glance
- Tasks: Lead a dynamic team ensuring safety and wellbeing in healthcare environments.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Inclusive culture, career growth, and commitment to diversity and wellbeing.
- Other info: Embrace a rewarding career with opportunities for training and development.
- Why this job: Make a real difference in patient care while supporting staff in challenging situations.
- Qualifications: Strong people management skills and ability to thrive under pressure.
The predicted salary is between 40000 - 50000 £ per year.
This is not a traditional security guarding role. The position sits within a Safe and Wellbeing service, supporting clinical environments where patients may present with complex needs, including mental health challenges, distress, or behaviour that may become volatile and present risk to themselves, staff, or others. The role is central to maintaining a safe, calm, and well-managed environment that enables clinical teams to deliver patient care effectively while ensuring the safety and wellbeing of all staff, patients, and visitors.
Key Responsibilities
- Lead the day-to-day operations of the Security & Wellbeing service within a healthcare environment
- Support staff working in environments involving distress, behavioural escalation, and mental health-related incidents
- Ensure safe, structured, and effective responses to incidents involving risk to staff, patients, or visitors
- Work closely with NHS clinical and operational teams to maintain safe patient care environments
- Manage staffing levels, shift allocation, and operational continuity across a 24/7 service
- Monitor service delivery, performance standards, and compliance with operational procedures
- Conduct incident reviews, risk assessments, and contribute to continuous service improvement
- Maintain accurate operational reporting and effective communication with senior stakeholders
Professional and Personal Competencies/Qualifications
We are seeking a confident, people-focused leader who can operate effectively in a complex and fast-paced healthcare environment.
Essential Requirements:
- Strong experience in people management within operational or frontline environments
- Ability to remain calm, professional, and structured under pressure
- Excellent communication and stakeholder engagement skills
- Experience managing teams and delivering service in a structured operational setting
- Willingness to work a rotational shift pattern, including nights and weekends
- Commitment to training, development, and continuous improvement
Desirable:
- Experience within healthcare, mental health, or public-facing operational services
- Background in security, safety, or incident response (not essential)
- Experience managing large teams or 24/7 operational environments
- Understanding of safeguarding or risk-based service delivery
We are committed to creating an inclusive, respectful, and supportive working environment. Applications are welcomed from individuals of all backgrounds, and we actively promote diversity, equality, and wellbeing across our workforce.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Security & Wellbeing Services Manager employer: ISS
At ISS, we pride ourselves on being a leading employer in the healthcare sector, offering a dynamic and supportive work environment for our Security & Wellbeing Services Manager role. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diversity and inclusion, ensuring that every team member can thrive while making a meaningful impact on patient care. With a focus on collaboration and operational excellence, you will be part of a dedicated team that prioritises safety and wellbeing in clinical settings, all while enjoying the benefits of working for a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Security & Wellbeing Services Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security & Wellbeing Services Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like ISS. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security & Wellbeing Services Manager candidates.
✨Directly Apply to ISS
Don’t forget to apply for the Security & Wellbeing Services Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining ISS.
We think you need these skills to ace Security & Wellbeing Services Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at ISS. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at ISS.
How to prepare for a job interview at ISS
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at ISS.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at ISS.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at ISS.
