At a Glance
- Tasks: Ensure workplace safety and deliver top-notch service across security, reception, and hospitality.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Competitive hourly rate of £14.50, flexible hours, and full training provided.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real difference in a welcoming environment.
- Qualifications: Customer service experience; adaptable and proactive attitude required.
The predicted salary is between 27800 - 31200 £ per year.
Contract: Professional Services, Production & Technology
Location: Liverpool, L3 9QJ
Hours of work: 32.5
Working Pattern: Monday - Friday (12:30 - 19:00)
Contract Type: Permanent
Hourly Rate: £14.50
We are seeking a professional and customer-focused individual to join our team in a multi-functional role combining Security, Reception, Facilities, and Hospitality services. This position plays a key part in ensuring the workplace is safe, efficient, and welcoming, while delivering a high standard of service to colleagues, clients, and visitors. The successful candidate will be adaptable, proactive, and capable of supporting all operational areas as required. This is a varied, hands-on position requiring flexibility across multiple service areas.
You will be responsible for:
- Providing a visible and effective security presence, including monitoring systems, conducting patrols, and responding to incidents.
- Delivering a professional reception service, including meeting and greeting visitors, managing enquiries, and handling bookings.
- Supporting facilities operations, including reporting maintenance issues, assisting with office set-ups, and ensuring a safe and well-presented environment.
- Managing meeting room set-ups, including layout changes, AV preparation, and room resets.
- Coordinating food and beverage orders, receiving deliveries, and occasionally serving refreshments at meetings and events.
- Maintaining excellent standards across all client-facing areas.
- Using internal systems and IT platforms effectively to manage bookings, access control, and reporting.
About You:
- You will be a confident and reliable individual with a strong customer service focus and the ability to work effectively across multiple functions.
- Previous experience in security, reception, facilities, or hospitality.
- Good computer literacy, including Microsoft Office and booking systems.
- Ability to confidently support and adapt across all service areas.
- Strong communication and interpersonal skills.
- Professional, calm, and approachable manner.
- High attention to detail and commitment to maintaining standards.
- Flexible, team-oriented, and proactive approach.
- An SIA licence would be advantageous; however, this is not essential, as full training and support will be provided for the right candidate.
The Company:
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Security Services Assistant employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. Located in Liverpool, our dynamic work culture fosters inclusivity and professional growth, offering comprehensive training and development opportunities for all employees. With a commitment to high standards and a supportive environment, we ensure that every team member can thrive while contributing to a safe and welcoming workplace for colleagues and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Security Services Assistant
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Services Assistant. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like ISS. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Services Assistant candidates.
✨Directly Apply to ISS
Don’t forget to apply for the Security Services Assistant role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining ISS.
We think you need these skills to ace Security Services Assistant
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at ISS. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at ISS.
How to prepare for a job interview at ISS
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at ISS.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at ISS.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at ISS.
