At a Glance
- Tasks: Ensure patient safety and wellbeing through proactive engagement and support.
- Company: Join ISS, a leading workplace management company dedicated to people and safety.
- Benefits: Competitive hourly rate, permanent contract, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Strong communication skills and experience in conflict resolution are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Healthcare
Location: Coventry, CV2 2DX
Hours of work: 37.5
Working Pattern: 5 days over 7 on a rotating shift pattern covering: 06:00–14:00, 14:00–22:00, 22:00–06:00
Contract Type: Permanent
Hourly Rate: £13.33
We are seeking compassionate and proactive individuals to join our Patient Minding Team as a Healthcare Safety & Wellbeing Officer with ISS. This is a vital frontline role focused on creating a safe, calm, and supportive environment for patients - particularly those who may be vulnerable or under section. You will work closely with clinical teams to prevent incidents, reduce conflict, and promote dignity and wellbeing through continuous presence, early engagement, and trauma-informed approaches. This position plays a key role in bridging the gap between security, healthcare professionals, and patients, ensuring safety while delivering an exceptional and empathetic service.
The Role
- Maintain a visible, reassuring presence across wards and departments
- Build positive relationships with patients, particularly those who may be distressed or vulnerable
- Use verbal de-escalation and conflict resolution techniques to prevent incidents
- Identify early signs of agitation or risk and intervene appropriately
- Work collaboratively with clinical and non-clinical teams to support patient care
- Promote a culture of safety, dignity, and respect
- Accurately document behaviours, risks, and interventions
- Support efforts to reduce restrictive practices through proactive engagement
About You
- Highly skilled in verbal de-escalation and conflict resolution
- Able to build rapport quickly with diverse individuals
- Emotionally intelligent with an understanding of trauma-informed practice
- Calm, patient, and composed under pressure
- Observant, with the ability to read behavioural cues and anticipate risk
- Strong communicators with excellent interpersonal skills
- A team player who collaborates effectively with healthcare professionals
- Committed to delivering outstanding patient-centred service
- Professional, ethical, and confident in decision-making
- Passionate about safety, wellbeing, and preventing harm
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Safety and Wellbeing Officer employer: ISS
At ISS, we pride ourselves on being a compassionate and inclusive employer, dedicated to fostering a supportive work environment for our Safety and Wellbeing Officers in Coventry. With a strong focus on employee growth and development, we offer opportunities to enhance your skills while making a meaningful impact on patient care. Our commitment to diversity and corporate responsibility ensures that every team member feels valued and empowered to contribute to a culture of safety and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Safety and Wellbeing Officer
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ISS.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ISS.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ISS, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Safety and Wellbeing Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ISS.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ISS.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ISS. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ISS. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ISS
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ISS’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
