At a Glance
- Tasks: Lead a dynamic team in managing integrated facility operations and driving service excellence.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy a challenging career with opportunities for growth, inclusivity, and a supportive work culture.
- Other info: Be part of a diverse team committed to corporate responsibility and community support.
- Why this job: Make a real impact by building strong client relationships and enhancing service delivery.
- Qualifications: Management experience in facilities services and proven leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a candidate who can build strong client relationships, drive service excellence, and ensure compliance, staff welfare, and continuous improvement. Reporting to a Key Account Manager, you will lead the regional integrated facility service team (hard and soft FM) while ensuring commercial performance and service resilience.
Key Responsibilities
- Ensure efficient and effective management of integrated facility operations, including planned and reactive maintenance, engineering systems, cleaning, and other soft services to required standards and SLAs.
- Build strong, long-lasting relationships with Defra stakeholders, acting as a trusted service partner.
- Lead the regional team in delivering and developing service solutions, identifying continuous improvement opportunities.
- Ensure full compliance with health and safety legislation and promote a strong safety culture.
- Maintain accurate and up-to-date reporting and documentation, including maintenance, H&S, and safe systems of work.
- Plan and deliver effective recruitment, training, and development for placemakers.
- Manage contract budgets, financial targets, and SLAs to ensure commercially responsible service delivery.
- Ensure customer queries and complaints are recorded and resolved in line with procedures.
Professional and Personal Competencies/Qualifications
- Management experience within government or a similar environment delivering integrated facility services.
- Proven leadership and organisational skills, with the ability to drive operational strategy and development plans.
- Relevant FM qualifications.
- Experience managing technical infrastructure, assets, and engineering systems.
- Experience delivering and managing soft facility services.
- Knowledge of relevant legislation, regulations, and standards.
- Strong stakeholder management skills.
- Customer-focused with a commercial mindset.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Regional Facilities Manager employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to employee growth is evident through our diverse and inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on service excellence and strong client relationships, working with us means being part of a supportive environment that champions safety, compliance, and continuous improvement.
