At a Glance
- Tasks: Lead regional cleaning operations and ensure top-notch service delivery.
- Company: Join a forward-thinking company committed to quality and inclusivity.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Embrace a culture of inclusivity and professional development.
- Why this job: Make a real difference in service quality while leading a dynamic team.
- Qualifications: Experience in management and cleaning operations is essential.
The predicted salary is between 35000 - 45000 € per year.
We are looking for someone who can support both self-delivered activities and local operational teams, working closely with account teams to ensure consistently high-quality service delivery. As a key regional leader, you will act as an escalation point, drive performance, and maintain alignment with contractual expectations.
Key Responsibilities
- Provide full leadership for all regional accountabilities, ensuring customer satisfaction, safe systems of work and effective team management.
- Support KAN account management teams to achieve best-in-class service delivery and performance.
- Collaborate with OSC SDM teams to ensure compliance with SLA/KPI requirements including missed cleans, PPM delivery and recruitment targets.
- Act as a regional escalation point, offering operational guidance and resolving general queries.
- Maintain thorough knowledge of contractual service specifications and ensure standardised, high-quality delivery.
- Oversee regional budgets, monitor financial performance and deliver savings through efficient service operations.
- Produce periodic performance and budget reporting for the aligned portfolio director.
- Build strong internal relationships and encourage a customer-focused culture within the regional management team.
Qualifications
- Strong experience in comparable management roles.
- In-depth understanding of cleaning operations and related activities.
- Proven commercial, financial and budget management experience.
- Effective communication skills with the ability to support colleagues without a cleaning background.
- Ability to manage client expectations and deliver customer-focused solutions.
- Excellent problem-solving skills with an adaptable, proactive approach.
- Ability to manage multiple priorities and projects effectively.
- Skilled in building professional relationships with internal stakeholders.
- Must hold full UK driving licence (car/car allowance).
Equal Opportunity Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Regional Cleaning Support Manager employer: ISS
As a Regional Cleaning Support Manager at our company, you will join a dynamic and inclusive work culture that prioritises employee growth and development. We offer competitive benefits, a commitment to diversity, and the opportunity to lead high-quality service delivery in a supportive environment. Our focus on collaboration and customer satisfaction ensures that you will play a vital role in driving performance while enjoying a fulfilling career in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Cleaning Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Regional Cleaning Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of cleaning operations and service delivery standards. We recommend practising common interview questions and scenarios related to managing teams and client expectations, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will show potential employers that you can handle the pressures of being a regional leader.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and gives us a chance to see your personality shine through.
We think you need these skills to ace Regional Cleaning Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your management experience in cleaning operations and any relevant financial or budget management roles you've held.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Regional Cleaning Support Manager role. Share specific examples of how you've driven performance and maintained high-quality service delivery in previous positions.
Showcase Your Communication Skills:Since effective communication is key, make sure to demonstrate this in your application. Use clear and concise language, and consider including examples of how you've supported colleagues or managed client expectations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our team!
How to prepare for a job interview at ISS
✨Know Your Stuff
Make sure you have a solid understanding of cleaning operations and the specific responsibilities of the Regional Cleaning Support Manager role. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to the position, as this will show your commitment and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving performance. Think about times when you've successfully resolved issues or improved service delivery, as these stories will demonstrate your capability to lead effectively.
✨Build Relationships
Since the role involves collaborating with various teams, be ready to discuss how you've built strong internal relationships in the past. Share specific instances where your communication skills helped foster a customer-focused culture or resolved conflicts.
✨Be Financially Savvy
Given the emphasis on budget management, come prepared to talk about your experience with financial performance and delivering savings. Highlight any strategies you've implemented that resulted in cost efficiencies, as this will resonate well with the interviewers.
