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- Tasks: Lead quality management and drive continuous improvement across services.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Why this job: Make a real impact by optimising quality systems and processes.
- Qualifications: Experience in quality management, ideally in regulated industries.
- Other info: Collaborative culture with a focus on personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
You will be responsible for maintaining and evolving the contract Quality Plan, providing robust reporting, leading performance reviews, and acting as the central point of expertise for all quality-related matters. This role also includes supporting strategic stakeholder relationships, helping to optimise systems, processes and documentation to ensure alignment with both contractual expectations and industry frameworks.
Key Responsibilities
- Provide expert advice, guidance and support on all aspects of quality management, assurance and governance.
- Act as the contract lead for quality control, developing and maintaining contract and service-level Quality Plans.
- Produce clear management information and reporting to demonstrate performance, highlight improvement opportunities and address non-conformities.
- Drive continuous improvement across all service lines and embed consistent ways of working.
- Support strong collaboration with service leads and stakeholders to ensure streamlined, aligned processes.
- Ensure effective utilisation of CAFM platforms and other digital systems for accurate reporting and audit trails.
- Conduct quality audits, assess compliance, and present findings and recommendations to key stakeholders.
- Lead performance reviews and support operational teams with action ownership and resolution.
Professional and Personal Competencies/Qualifications
- Strong background in quality management, ideally gained in Facilities Management or another regulated service industry.
- Proven experience of working to ISO 9001:2015 (internal auditor certification or working towards is highly desirable).
- Confident working with, interpreting and improving quality systems and documentation.
- Excellent stakeholder management and relationship-building skills.
- Highly detail-oriented with strong analytical and data management capabilities (Excel proficiency essential).
- Hands-on, collaborative and comfortable operating in a client-facing environment.
- Able to influence, challenge and support operational teams to drive high performance.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Quality Manager employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the quality management field, especially those who work in facilities management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on ISO 9001:2015 standards and quality management principles. We want you to be the go-to expert in the room, so practice explaining how you've tackled quality issues in the past.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in quality processes. We love seeing candidates who can turn numbers into actionable insights.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values at ISS.
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management, especially in regulated industries. We want to see how your skills align with the role of Quality Manager at ISS!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven continuous improvement or managed quality systems. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your expertise in quality assurance and governance, as we appreciate clarity in communication.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Quality Manager position!
How to prepare for a job interview at ISS
✨Know Your Quality Standards
Make sure you brush up on ISO 9001:2015 and any other relevant quality management frameworks. Being able to discuss these standards confidently will show that you’re not just familiar with them, but that you can also apply them effectively in a real-world context.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical capabilities, especially with data management tools like Excel. Bring examples of how you've used data to drive improvements or resolve non-conformities in past roles. This will highlight your detail-oriented nature and problem-solving skills.
✨Build Rapport with Stakeholders
Think about how you can showcase your relationship-building skills during the interview. Prepare examples of how you've successfully collaborated with stakeholders in the past, and be ready to discuss how you would approach building those relationships at ISS.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical quality management issues. Practice articulating your thought process clearly and logically. This will help demonstrate your hands-on approach and ability to influence operational teams effectively.
