At a Glance
- Tasks: Lead process improvement initiatives to enhance operational performance and customer outcomes.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities with a focus on personal development and inclusivity.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
- Why this job: Make a real impact by improving processes and driving change in a dynamic environment.
- Qualifications: Lean/Six Sigma qualification and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Process Improvement Specialist to lead the analysis, design, and implementation of process improvement initiatives that enhance operational performance and customer outcomes. This role brings deep process expertise to identify inefficiencies, standardise ways of working, and embed sustainable improvements aligned to strategic business priorities and customer delivery requirements. We are looking for someone who will work closely with stakeholders and process experts to assess current-state processes, design future-state solutions, and implement change across people, process, and technology to improve efficiency, quality, and control across the organisation.
Lead end-to-end process improvement initiatives from discovery through implementation and embedding, delivering measurable improvements in efficiency, quality, and customer outcomes.
Responsibilities- Analyse, map, and redesign end-to-end business processes using as-is and to-be assessments, root cause analysis, and process diagnostics.
- Identify bottlenecks, control gaps, and performance variation, recommending opportunities for simplification, standardisation, automation, and waste reduction.
- Design practical, scalable, and compliant future-state processes, operating models, standards, and operating procedures aligned to business requirements.
- Engage, influence, and align senior stakeholders and operational teams, facilitating workshops to co-design solutions and drive buy-in.
- Implement and embed new ways of working, working closely with Change and Communications teams to ensure adoption and sustainability.
- Use data, KPIs, and continuous improvement methodologies (e.g. Lean, Six Sigma) to identify improvement opportunities and deliver measurable business benefits.
- Define, track, and report KPIs, maintaining process governance, documentation standards, and controls to support ongoing performance and continuous improvement.
- Strong process improvement expertise, including Lean / Six Sigma methodologies.
- Demonstrable experience delivering process improvement initiatives in complex, customer-focused environments.
- Excellent process mapping, analysis, and problem-solving skills.
- Strong stakeholder management, communication, and influencing skills at all levels, including senior leadership.
- Advanced Excel skills with experience in KPI tracking and benefits measurement.
- Strong proficiency in process mapping tools such as Visio (BPMN experience beneficial).
- Ability to lead change, facilitate workshops, and drive sustainable improvements across teams.
- Lean / Six Sigma qualification (Green Belt or higher, or equivalent).
- Relevant qualification in Process Improvement, Business Analysis, or Operational Excellence (desirable).
Process Improvement Expert employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. Our commitment to employee growth is evident through our inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on diversity and corporate responsibility, we offer a supportive environment that not only values your contributions but also encourages you to become part of something bigger.
StudySmarter Expert Advice🤫
We think this is how you could land Process Improvement Expert
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Process Improvement Expert at ISS!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ISS or be willing to refer you for that Process Improvement Expert position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ISS who’s on the lookout for their next Process Improvement Expert star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Process Improvement Expert role at ISS!
We think you need these skills to ace Process Improvement Expert
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ISS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ISS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ISS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
