At a Glance
- Tasks: Welcome visitors and ensure a smooth, secure environment while supporting various facilities tasks.
- Company: Join a dynamic team focused on delivering top-notch facilities management services.
- Benefits: Gain valuable experience, receive training, and enjoy a supportive work culture.
- Other info: We celebrate diversity and encourage all to apply, including those with disabilities.
- Why this job: Be the friendly face of our facilities team and make a real difference every day.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for someone who will play a key part in delivering a high‑quality, transparent service to customers on a day‑to‑day basis and contribute positively to the performance and reputation of the Facilities Management service.
Responsibilities
- Act as front of house, welcoming visitors and supporting them appropriately.
- Ensure security procedures are followed at all times.
- Deliver support services including porterage, meeting room management and management of the FM mailbox.
- Support inductions for new starters, including health & safety and environmental inductions.
- Log, facilitate and oversee reactive maintenance and planned preventive maintenance (PPM) visits.
- Support compliance with environmental and HSEQ standards, including traffic management plans, fire risk assessments and water hygiene arrangements.
- Complete and assist with audits, including security audits.
- Provide general administrative support and assist with the delivery of low‑to‑medium risk projects.
- Maintain a positive, proactive, can‑do attitude in all interactions.
Qualifications
- Experience working with customers and soft services.
- Experience completing compliance checks and reports (or willingness to be trained).
- Strong communication skills, with the ability to engage with different levels of management.
- Ability to work confidently with Microsoft Office packages.
- IOSH qualification desirable; training will be provided if not already held.
Disability Confident employer – we welcome applicants with disabilities. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
Facilities Assistant in Preston employer: ISS
As a Facilities Assistant, you will thrive in a supportive and inclusive work environment that prioritises employee growth and development. Our commitment to high-quality service delivery is matched by our dedication to fostering a positive workplace culture, where every team member is valued and empowered to contribute. Located in a vibrant area, we offer unique opportunities for professional advancement while ensuring compliance with health, safety, and environmental standards.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Preston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the Facilities Assistant role, especially your customer service skills and any compliance checks you've done.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a fantastic fit for the Facilities Assistant position.
We think you need these skills to ace Facilities Assistant in Preston
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you've got working with customers. We want to see how you can deliver a high-quality service and create a welcoming environment for visitors.
Be Clear About Your Compliance Experience:If you've done compliance checks or reports before, let us know! If not, show your willingness to learn and adapt. We value a proactive attitude towards health and safety standards.
Communicate Effectively:Strong communication skills are key for this role. Use your application to demonstrate how you engage with different levels of management and your ability to work well in a team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our team!
How to prepare for a job interview at ISS
✨Know Your Role
Make sure you understand the key responsibilities of a Facilities Assistant. Familiarise yourself with tasks like welcoming visitors, managing meeting rooms, and supporting compliance checks. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond to help someone, as this will highlight your proactive attitude.
✨Prepare for Compliance Questions
Brush up on your understanding of compliance checks and health & safety standards. Be prepared to discuss any relevant experience or express your willingness to learn. Showing that you're keen to uphold these standards will impress the interviewers.
✨Practice Your Communication Skills
Strong communication is key in this role. Consider practising common interview questions with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your experience with different levels of management.
