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For Companies At a Glance
- Tasks: Manage client enquiries and deliver top-notch helpdesk service in a fast-paced environment.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career growth, diverse workplace, and commitment to inclusivity.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Strong customer service experience and confident communication skills required.
- Other info: Dynamic role with opportunities for learning and adapting in a vibrant environment.
The predicted salary is between 28800 - 43200 £ per year.
The successful candidate will have strong communication skills and the ability to build effective relationships with clients, engineers, subcontractors, and internal teams. You will provide timely updates, escalate issues when necessary, and deliver a professional helpdesk service at all times. This is a fast-paced role that requires attention to detail, problem-solving ability, and confidence in handling multiple priorities.
Working Hours
This position follows a rotating shift pattern between 07:00 and 19:00. Typical shift patterns include:
- 07:00–15:00
- 08:00–16:00
- 09:00–17:00
- 11:00–19:00
Key Responsibilities
- Handle and process client enquiries and helpdesk requests promptly.
- Allocate engineering jobs and interpret client issues into FM actions.
- Monitor shared mailboxes and respond within agreed timescales.
- Raise and manage work orders in CAFM systems (e.g., Maximo).
- Schedule engineer and subcontractor attendance ahead of SLA deadlines.
- Maintain a 72-hour lookahead to ensure jobs are booked and prepared in advance.
- Escalate delays or issues promptly to avoid breaches.
- Deliver a professional and articulate helpdesk service at all times.
Professional and Personal Competencies/Qualifications
- Strong customer service experience (retail, hospitality, call centre, or similar).
- Confident communicator with the ability to engage a wide range of stakeholders.
- Ability to think on your feet and manage fast-paced situations effectively.
- Good IT literacy and confidence using computer systems.
- Strong written and verbal communication skills.
- Problem-solving mindset and ability to interpret information quickly.
- Willingness to learn and adapt within an operational service environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Planner employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with clients and teams, try role-playing scenarios with friends or family. The more confident you are, the better you'll handle those tricky conversations.
✨Tip Number 3
Show off your problem-solving skills during interviews! Prepare examples of how you've tackled challenges in the past. This will demonstrate your ability to think on your feet and manage fast-paced situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at ISS.
We think you need these skills to ace Planner
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this Planner role, make sure to highlight your experience in engaging with clients and teams. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Detail Your Problem-Solving Abilities: This job requires a knack for problem-solving, so don’t shy away from sharing examples of how you've tackled challenges in the past. We want to see how you think on your feet and manage fast-paced situations!
Be Professional and Personable: Remember, we’re looking for someone who can deliver a professional helpdesk service. Make sure your application reflects your customer service experience and your ability to build relationships with various stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner inside and out. Familiarise yourself with key responsibilities like handling client enquiries and managing work orders in CAFM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or managed relationships in past roles. This will demonstrate your ability to engage with various stakeholders, which is key for success.
✨Be Ready for Problem-Solving
Expect questions that test your problem-solving skills. Think of scenarios where you've had to think on your feet or manage multiple priorities. Share specific examples that highlight your ability to handle fast-paced situations and escalate issues when necessary.
✨Emphasise Your Adaptability
The job requires a willingness to learn and adapt, so be prepared to discuss how you've successfully navigated changes in previous roles. Highlight any experiences where you’ve had to adjust quickly to new processes or environments, showcasing your flexibility and readiness for the operational service environment.
