At a Glance
- Tasks: Lead technical services, optimise performance, and enhance compliance in a dynamic FM environment.
- Company: Join a leading Facilities Management company with a focus on innovation and excellence.
- Benefits: Flexible hybrid role with travel across the UK and exposure to diverse operational environments.
- Other info: 9-month fixed-term contract with excellent opportunities for professional growth.
- Why this job: Make a real impact by shaping strategy and improving service delivery in a pivotal role.
- Qualifications: Experienced technical leader with strong operational and strategic expertise in Facilities Management.
The predicted salary is between 50000 - 60000 £ per year.
We're seeking a Deputy Lead - Technical Services to support the delivery and development of technical services across a large, complex FM environment. Reporting to the Technical Services Director, you'll play a pivotal role in optimising operational performance, enhancing processes, and ensuring high standards of compliance and technical excellence. Acting as a trusted advisor, you'll work closely with senior stakeholders to shape strategy, improve service delivery, and drive long‑term value. This is a hybrid role with travel across the UK, offering flexibility on location while providing exposure to a wide range of operational environments and stakeholders. This role is offered on a fixed‑term basis for 9 months.
Key Responsibilities
- Identify performance issues and conduct root cause analysis across technical service delivery
- Develop and implement practical, long‑term solutions in collaboration with operational teams and stakeholders
- Drive optimisation of processes, working practices, and compliance standards
- Provide expert advice on all aspects of technical service delivery and engineering operations
- Contribute to strategic development of service delivery models
- Ensure robust reporting, auditing, and performance management processes
About You
You’ll be an experienced technical leader within Facilities Management or a similar environment, with a strong blend of operational, commercial, and strategic expertise.
Key skills & experience
- Proven leadership experience within a technical or operational environment
- Senior‑level experience managing complex, multi‑site operations
- Strong understanding of technical FM contracts and commercial models
- Ability to analyse performance, identify improvements, and implement change
- Excellent stakeholder engagement and influencing skills
- Strong problem‑solving capability, with the ability to navigate complex environments
- Experience balancing multiple priorities and stakeholder demands
- Professional engineering qualification (CEng/IEng) or equivalent experience (desirable)
Deputy Lead for Technical Services in Peterborough employer: ISS
As a Deputy Lead for Technical Services, you will join a dynamic and supportive team that values innovation and excellence in Facilities Management. Our hybrid work model offers flexibility and the opportunity to engage with diverse operational environments across the UK, fostering both personal and professional growth. We prioritise employee development through continuous training and mentorship, ensuring you have the resources to thrive in your role while contributing to impactful service delivery.
