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- Tasks: Lead a team to ensure top-notch service delivery and contract performance.
- Company: Join ISS, a global leader in workplace and facility management, dedicated to making the world work better.
- Benefits: Enjoy a diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a passionate team that values people and drives innovation in service excellence.
- Qualifications: Experience in performance management and customer account oversight is essential.
- Other info: Candidates must pass UK National Security Vetting for required security clearance.
The predicted salary is between 42000 - 84000 £ per year.
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As part of the senior leadership team, you will collaborate with all contract functions to support the compliant and successful delivery of services.
You\’ll also work closely with the client’s governance and assurance teams to demonstrate contract performance and use the strength of OneISS to identify opportunities for development and growth.
Key Responsibilities
- Manage customer relationships, ensuring contract performance, KPI/SPI reporting, and transparency requirements are met
- Lead the contract performance team, driving continuous improvement, service innovation, and quality assurance
- Oversee data standards, best practices, and compliance with Brilliant Operating Basics and the OneISS way
- Use performance data and MI to enhance efficiency and support strategic decision-making
- Align internal and customer stakeholders with the account development plan and service promise
- Ensure appropriate resources, skills, systems, and processes are in place to meet performance goals
- Build and lead a high-performing, engaged team focused on delivering best-in-class service and contract success
Professional and Personal Competencies/Qualifications
- Proven experience in performance management and leading teams
- Managed customer accounts with annual revenues of around £7 million+
- Hands-on experience overseeing commercial FM activities and contract performance
- Background in FM or service industries, with strong expertise in business systems and quality management (ISO 9001, 45001, 14001)
- Skilled at working within complex organisations with multiple, diverse stakeholders
- Experience in ensuring systems and technical services comply with the highest standards
- Demonstrable supply chain management skills with established procurement stakeholder relationships
- Ability to pass UK National Security Vetting and obtain required Security Clearance
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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Performance Manager employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service performance indicators (SPIs) relevant to the role. Understanding these metrics will help you demonstrate your ability to manage customer relationships effectively during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in performance management. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare examples of how you've driven continuous improvement and service innovation in previous roles. Be ready to discuss specific projects where you enhanced efficiency or quality assurance, as this aligns closely with the responsibilities of the Performance Manager.
✨Tip Number 4
Research ISS's corporate responsibility initiatives and their approach to diversity and inclusion. Being knowledgeable about the company's values will not only help you align your answers during the interview but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Performance Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Performance Manager position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in performance management and leading teams. Use specific examples that demonstrate your ability to manage customer accounts and oversee contract performance.
Showcase Your Skills: Make sure to highlight your skills in data analysis, compliance with standards like ISO 9001, and your ability to work within complex organisations. This will show that you are well-suited for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for people and commitment to inclusivity and diversity, aligning with ISS's values.
How to prepare for a job interview at ISS
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Performance Manager role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate your understanding and show that you're genuinely interested in the position.
✨Prepare Examples of Your Experience
Be ready to discuss specific examples from your past work that demonstrate your experience in performance management and leading teams. Highlight situations where you've successfully managed customer accounts or driven continuous improvement, as these are crucial for the role.
✨Showcase Your Leadership Skills
As a Performance Manager, you'll need to lead a high-performing team. Be prepared to talk about your leadership style and how you've motivated teams in the past. Discuss any strategies you've used to build engagement and drive success within your team.
✨Demonstrate Your Knowledge of Compliance Standards
Given the importance of compliance in this role, brush up on relevant standards like ISO 9001, 45001, and 14001. Be ready to discuss how you've ensured compliance in previous roles and how you plan to uphold these standards at ISS.
