At a Glance
- Tasks: Lead and manage on-site teams to deliver top-notch workplace services.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Exciting career growth, inclusive culture, and commitment to diversity.
- Other info: Be part of a diverse team that values every individual and their contributions.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in facilities management and strong people management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Reporting directly to the Senior Operations Manager – London & South Region, this role is responsible for translating operational plans into effective on-site delivery. You will lead site-based teams, manage subcontractors across workplace solutions, and ensure services are delivered in line with contractual requirements, SLAs, KPIs, and ISS standards.
Key Responsibilities
- Lead the day-to-day delivery of workplace and facilities services at the London site, ensuring consistent service standards.
- Ensure full compliance with SLAs, KPIs, statutory requirements, and ISS policies, with a strong focus on health and safety.
- Implement operational plans and priorities as directed by the Senior Operations Manager – London & South Region.
- Act as the primary on-site escalation point for day-to-day operational issues, ensuring timely and effective resolution.
- Lead, motivate, and develop site-based teams, including housekeepers and subcontracted service providers.
- Manage all aspects of staff management, including performance, attendance, absence, conduct, and capability.
- Deliver effective stakeholder management, building trusted relationships with client representatives and key site stakeholders.
- Monitor, report, and support site financial performance, operational risks, and continuous improvement actions.
Professional and Personal Competencies/Qualifications
- Experience within workplace services, facilities management, or workplace environments.
- Experience managing multiple service streams, including subcontractors (desirable).
- Strong stakeholder management skills within a complex, people-facing environment.
- Proven people management capability, with the ability to engage, motivate, and develop teams.
- Sound financial awareness, including experience in cost control and budget management.
- Confident user of workplace systems and Microsoft Office applications.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Operations Manager employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. Our London site offers a dynamic work environment where you can lead and develop teams while ensuring high service standards and compliance with key performance indicators. With a strong commitment to diversity, inclusivity, and employee growth, we provide ample opportunities for professional development and a supportive culture that values every individual’s contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current ISS employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching ISS and its values. Understand their approach to workplace services and think about how your experience aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ISS family.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in workplace services and facilities management, and don’t forget to mention any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your people management skills and how you’ve successfully led teams in the past. Keep it engaging and personal!
Showcase Your Stakeholder Management Skills:Since this role involves building trusted relationships, make sure to include examples of how you've effectively managed stakeholders in previous positions. This will show us that you can handle the complexities of the job.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ISS
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with ISS's operational plans, SLAs, and KPIs. This will help you demonstrate your knowledge and show how you can effectively translate these into on-site delivery.
✨Showcase Your People Management Skills
Be prepared to discuss your experience in leading and motivating teams. Think of specific examples where you've successfully managed staff performance or resolved conflicts. Highlighting your ability to engage and develop teams will resonate well with the interviewers.
✨Demonstrate Financial Acumen
Since financial performance is a key aspect of the role, brush up on your cost control and budget management experience. Be ready to share examples of how you've monitored financial performance in previous roles and any continuous improvement actions you've implemented.
✨Build Rapport with Stakeholders
Stakeholder management is crucial for this position. Prepare to discuss how you've built trusted relationships with clients and key stakeholders in the past. Use specific instances to illustrate your communication skills and ability to manage expectations effectively.
