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For Companies At a Glance
- Tasks: Lead daily operations and enhance service delivery in a dynamic environment.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Exciting career growth, diverse culture, and commitment to inclusivity.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Experience in operations and strong customer service skills required.
- Other info: Be part of a passionate team that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
This position blends hands-on operational management with strategic oversight, team development, and customer engagement. It offers a varied and challenging environment within a fast-paced, client-focused setting, providing opportunities to make a real impact across the site.
Key Responsibilities
- Lead day-to-day operations of Housekeeping, Mail & Document Services, and third-party suppliers.
- Ensure a safe, compliant, and efficient working environment.
- Support continuous improvement initiatives and optimise service delivery.
- Develop and coach teams to maintain high performance and operational standards.
- Manage budgets, financial resources, and monitor performance metrics.
- Maintain customer focus, gather feedback, and ensure contractual obligations are met.
Professional and Personal Competencies / Qualifications
- Experience in a similar role within a corporate or facilities management environment.
- Strong customer service focus and experience in a client-facing environment.
- Proven experience leading teams and managing multi-functional staff.
- Bachelor’s degree or equivalent industry experience in IFM or operations.
- Excellent communication, organisational, and stakeholder management skills.
- Ability to prioritise, work independently, and make effective decisions under pressure.
- Proficient in Microsoft Office and comfortable using operational systems.
- Understanding of health and safety management principles.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Operations Lead employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Lead role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to operations management. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've developed teams and improved service delivery. We want to hear about your successes and how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Lead role. Highlight your experience in operational management and team leadership, and don’t forget to sprinkle in some examples of your customer service skills. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at ISS. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and manage operations effectively. Numbers and metrics can really help us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ISS
✨Know the Company Inside Out
Before your interview, take some time to research ISS thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Operations Lead, you'll need to demonstrate your ability to lead teams and manage operations. Prepare examples from your past experiences where you've successfully led a team or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Focus
Since this role involves a strong customer service element, be ready to discuss how you've engaged with clients in previous roles. Share specific instances where you gathered feedback and made improvements based on customer needs, highlighting your commitment to maintaining high service standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
