At a Glance
- Tasks: Be the friendly face of Capgemini, supporting events and hospitality services.
- Company: Join a leading company committed to inclusivity and exceptional service.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic environment.
- Other info: Opportunities for growth in a supportive and diverse workplace.
- Why this job: Make a real impact by creating memorable experiences for visitors and colleagues.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a professional and customer-focused Concierge / Receptionist (Hospitality Concierge) to support the Event Manager and Event Co-ordinator in the planning, organisation and delivery of events and hospitality services. This role plays a key part in ensuring the smooth day-to-day operation of reception, concierge and event support activities on site. The Concierge will act as the initial point of contact for Capgemini on site, providing a welcoming, efficient and well-organised service to visitors, colleagues and stakeholders.
Key Responsibilities
- Act as the initial point of contact for Capgemini on site.
- Monitor the concierge inbox and manage incoming requests.
- Receive incoming visitors and notify the relevant recipient.
- Maintain visitor logs and issue temporary building passes.
- Assist with the planning and coordination of events, including meetings, conferences and social gatherings.
- Help prepare event schedules, timelines and task lists.
- Support event area and room furniture set-up and breakdown, coordinating with concierge team members.
- Support the smooth operation of hospitality services during events.
Qualifications
- Ability to undertake manual handling activities, including event set-up and breakdown.
- Evidence of strong written and verbal communication skills.
- Excellent PC skills, including Word, Excel, PowerPoint and Outlook.
- Strong people skills with a professional, friendly and customer-focused approach.
- Ability to work effectively under pressure and meet tight deadlines.
- Proven ability to handle unexpected situations calmly and efficiently.
Equality and Diversity
We are a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are also a Disability Confident (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
On-site Hospitality Concierge & Events Support employer: ISS
Capgemini is an exceptional employer that prioritises a welcoming and inclusive work environment, making it an ideal place for those in the hospitality sector. With a strong commitment to employee growth and development, we offer numerous opportunities for professional advancement while fostering a culture of teamwork and support. Located on-site, our team enjoys a dynamic atmosphere where every day brings new challenges and the chance to make a meaningful impact on our visitors and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land On-site Hospitality Concierge & Events Support
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and events industry, especially those who work at Capgemini. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even a casual meet-up, let your friendly and professional side shine through. Remember, they want someone who can create a welcoming atmosphere.
✨Tip Number 3
Be prepared for anything! The hospitality world can be unpredictable, so think of examples from your past experiences where you handled unexpected situations with grace. This will show them you’re ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Capgemini.
We think you need these skills to ace On-site Hospitality Concierge & Events Support
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, this role is all about being friendly and approachable.
Tailor Your Application:Make sure to tailor your application specifically for the Hospitality Concierge role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at ISS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Hospitality Concierge role. Familiarise yourself with the key tasks like managing visitor logs and supporting event coordination. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with clients or handled difficult situations in the past. Highlight your friendly and professional approach, as well as your ability to stay calm under pressure.
✨Prepare for Event Scenarios
Think about potential scenarios you might face during events, such as last-minute changes or unexpected visitor requests. Prepare responses that showcase your problem-solving skills and ability to adapt quickly, which are crucial for this role.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with the software mentioned in the job description, like Word, Excel, PowerPoint, and Outlook. You might be asked about your experience with these tools, so having specific examples of how you've used them in previous roles can really set you apart.
