At a Glance
- Tasks: Support office operations with admin tasks and customer service.
- Company: Join ISS, a leading workplace experience and facility management company.
- Benefits: Competitive hourly rate, inclusive culture, and career development opportunities.
- Other info: Diverse and inclusive workplace with strong support for personal growth.
- Why this job: Make a difference in a dynamic environment while growing your skills.
- Qualifications: GCSEs in English and Maths, plus admin or customer service experience.
The predicted salary is between 30000 - 32833 £ per year.
Contract: Healthcare
Location: Coventry, CV2 2DX
Hours of work: 37.5
Working Pattern: Monday-Friday
Contract Type: Permanent
Hourly Rate: £12.71
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
In this role, you will support the smooth running of the office by managing a range of administrative tasks. This includes creating ID badges for new starters and maintaining accurate records by updating the site database using Excel. You will play a key role in onboarding, delivering site inductions to new employees and setting up access, including CCTV passwords, while liaising closely with the client to ensure all requirements are met.
The Role
- Provide efficient administrative support to ensure the smooth day-to-day running of car parking operations
- Assist with the management of parking permits, including processing applications and maintaining accurate records
- Support enforcement administration, ensuring compliance with parking policies and procedures
- Handle customer enquiries in a professional and responsive manner, delivering a high standard of service
- Maintain and update databases and systems, ensuring all information is accurate and up to date
- Work closely with internal teams and external stakeholders to support operational requirements
- Contribute to a customer-focused service that promotes compliance and a positive user experience
- Support wider transport and environmental objectives through effective parking administration
About You
- Strong interpersonal skills
- Customer facing experience
- Excellent computer skills (Excel, and Word)
- Flexible with strong attention to detail
- Previous experience as an administrator within Training, Human Resources, or similar role
- Excellent organisational and multitasking ability
Qualifications:
- GCSE Level and above in English & Math
- Previous experience as a general administration or customer service based role
Attributes:
- Keen learner, positive can-do attitude, good time keeping and able to work independently and remain focused on task
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Office Assistant employer: ISS
At ISS, we pride ourselves on being a people-focused employer that values diversity and inclusivity, making it an excellent place for an Office Assistant to thrive. Located in Coventry, our supportive work culture fosters personal and professional growth, offering opportunities to develop your skills while contributing to meaningful projects in the healthcare sector. With a commitment to corporate responsibility and a focus on employee well-being, you will be part of a team that truly makes a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Office Assistant
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ISS!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ISS.
We think you need these skills to ace Office Assistant
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ISS. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ISS and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ISS. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ISS's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ISS
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ISS.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ISS will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ISS and how you would contribute to adapting HR strategies.
