At a Glance
- Tasks: Lead multi-site operations and enhance client relationships in facilities management.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Diverse and inclusive employer committed to supporting all backgrounds.
- Why this job: Make a real impact while working with diverse teams and innovative solutions.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Job Description We are looking for an experienced facilities management professional with a strong technical background, a solid understanding of soft FM services, and the ability to lead multi-site operations.
You will act as the senior regional operational lead, building strong client relationships and driving continuous improvement across the contract estate.
Key Responsibilities Lead operational performance across the regional portfolio, ensuring contractual KPIs and SLAs are consistently achieved.
Provide leadership, direction, and support to the Soft Services Manager, Technical Services Supervisor, and operational teams across the region.
Act as the senior regional operational contact for the client, building collaborative and effective working relationships.
Oversee the delivery of integrated hard and soft FM services across multiple sites.
Ensure compliance with health and safety standards, audit requirements, and operational policies across the region.
Coordinate service delivery across workstreams to maintain an integrated and efficient service.
Manage regional operational performance, budgets, resource planning, and reporting requirements.
Identify, implement, and monitor efficiency improvements, service enhancements, and gainshare opportunities.
Professional and Personal Competencies/Qualifications Proven experience managing integrated hard and soft FM operations within a complex operational environment.
Strong technical background with a sound understanding of compliance requirements and the ability to effectively manage technical teams.
Good understanding of soft FM services and wider facilities management operations.
Demonstrable experience leading multi-site operational teams and delivering services across multiple workstreams.
Strong client relationship management skills, with experience engaging and influencing senior stakeholders.
Ability to support project works, lifecycle activities, and larger-scale technical works alongside technical specialists.
Experience managing operational budgets, resources, and performance metrics.
Open to candidates from a variety of industry backgrounds with relevant FM expertise.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Key Account Manager in Northumberland employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
