At a Glance
- Tasks: Lead and optimise large facilities management contracts, ensuring top-notch service delivery.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, professional growth, and a commitment to diversity and inclusion.
- Other info: Be part of a dynamic environment that values innovation and personal development.
- Why this job: Make a real impact by building strategic client relationships and leading diverse teams.
- Qualifications: Experience in managing high-value contracts and leading operational teams is essential.
The predicted salary is between 60000 - 80000 £ per year.
Job Description Reporting to the Key Account Portfolio Director or Managing Director, the KAD plays a pivotal role in optimising contract performance, identifying opportunities for innovation and efficiency, and delivering measurable outcomes.
Through a people-first leadership approach, the role focuses on strengthening long-term client partnerships, improving service delivery, and supporting contract retention and growth.
Key Responsibilities Manage large, complex facilities management contracts across one or multiple sites, with a combined contract value of up to £50m.
Ensure contract deliverables, KPIs, and SLAs are consistently met or exceeded.
Lead the delivery of facilities services, including cleaning, maintenance, and security, in line with contractual and legal obligations.
Build and maintain strategic client relationships, aligning service delivery with client objectives and business goals.
Take financial responsibility for accounts, including budget control, forecasting, cost management, and P&L performance.
Lead, develop, and empower large, diverse operational teams, including managers, supervisors, and frontline employees.
Identify and implement opportunities for innovation, efficiency, service development, and commercial growth.
Ensure compliance with health and safety requirements, promoting a safety-first culture across all operations.
Professional and Personal Competencies/Qualifications Proven experience leading complex, high-value contracts, including contracts valued up to £50m.
Proven experience within the service industry, with facilities management or a related operational environment desirable.
Ability to operate strategically and commercially in ambiguous, fast-paced environments.
Demonstrable experience leading large, diverse teams, including operational and supervisory employees.
Experience developing and mentoring operational managers, including succession planning and team capability development.
Strong understanding of Health & Safety requirements, contractual obligations, service deliverables, SLAs, and KPIs.
Experience building strategic partnerships with senior client stakeholders.
Strong financial management skills, including P&L ownership, margin improvement, budgeting, and forecasting.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Key Account Director in Northumberland employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to employee growth is evident through our diverse and inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on service excellence and a strong safety culture, we offer a rewarding environment for Key Account Managers to thrive in, all while contributing to the success of our clients across various sectors.
