At a Glance
- Tasks: Support logistics, room setups, and customer-facing duties in a dynamic environment.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, inclusive culture, and a chance to make a real difference.
- Other info: Diverse and inclusive workplace committed to your growth and development.
- Why this job: Be the friendly face that welcomes customers and helps create memorable experiences.
- Qualifications: Strong customer service skills, teamwork, and physical fitness required.
The predicted salary is between 22000 - 25000 £ per year.
We are looking for someone who can support a wide range of duties including logistics, room setups, basic checks, and customer-facing support. The role also provides assistance to reception when required and contributes to low-level Planned Preventative Maintenance (PPM) tasks alongside general operational activities.
Key Responsibilities
- Provide a welcoming and helpful first point of contact for customers, visitors, and staff.
- Transport equipment, goods, luggage, or supplies safely and efficiently across the site.
- Support operational teams with day-to-day logistics and service delivery.
- Maintain the cleanliness and organisation of work areas, public spaces, and back-of-house areas.
- Assist with setting up rooms, events, and workspaces as required.
- Carry out basic checks and report maintenance, safety, or security issues.
- Follow all health and safety procedures to ensure a safe environment for everyone.
- Respond promptly to requests and adapt to changing priorities in a fast-paced environment.
- Work collaboratively with colleagues to maintain a high standard of service.
Professional and Personal Competencies/Qualifications
- Strong customer service skills; friendly, approachable, and helpful.
- Physical fitness; able to lift, carry, and remain on your feet for long periods.
- Teamwork skills; able to work well with others.
- Reliability and punctuality.
- Clear and professional communication.
- Flexibility to adapt to changing tasks and priorities.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Porter in Norfolk employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to employee growth is evident through our diverse and inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on service excellence and a strong safety culture, we offer a rewarding environment for Key Account Managers to thrive in, all while contributing to the success of our clients across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Porter in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, check out ISS's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice your customer service skills! Since the role involves being a friendly face for customers and staff, think of examples from your past experiences where you went above and beyond to help someone. Share these stories during your chat!
✨Tip Number 3
Be ready to showcase your teamwork abilities! The Porter role is all about collaboration, so come prepared with examples of how you've worked well with others in fast-paced environments. It’ll show you’re a great fit for the team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if it’s the right place for you.
We think you need these skills to ace Porter in Norfolk
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your strong customer service skills in your application. We want to see how friendly and approachable you are, so share any relevant experiences where you've gone above and beyond to help someone.
Be Clear and Professional:When writing your application, keep your communication clear and professional. We appreciate straightforwardness, so avoid jargon and get straight to the point about why you're a great fit for the Porter role.
Demonstrate Teamwork:Since teamwork is key in this role, include examples of how you've successfully worked with others in the past. We love seeing candidates who can collaborate effectively and contribute to a positive team environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ISS!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Porter. Familiarise yourself with logistics, room setups, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves being the first point of contact for customers, practice how you would greet and assist them. Think of examples from your past experiences where you provided excellent service, and be ready to share these during the interview.
✨Demonstrate Team Spirit
The job requires teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your flexibility and reliability.
✨Prepare for Practical Scenarios
Expect some situational questions that assess your problem-solving skills and adaptability. Think about how you would handle changing priorities or unexpected requests, and be ready to explain your thought process clearly.
