At a Glance
- Tasks: Deliver exceptional front-of-house service and manage visitor processes in a busy office.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Competitive hourly rate, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be the welcoming face of a dynamic team and make a real impact every day.
- Qualifications: Confident communicator with strong organisational skills and customer service experience.
The predicted salary is between 28000 - 30000 € per year.
Are you a confident and customer-focused individual with a passion for delivering exceptional front-of-house service? Do you thrive in a busy, professional office where no two days are the same? We are seeking a motivated and proactive Receptionist to join our team, providing a first-class front-of-house experience within a fast-paced corporate environment. This role requires someone who can confidently manage multiple tasks, engage with a wide range of stakeholders, and consistently maintain high service standards. You will play a key role in creating a welcoming and professional environment, supporting both clients and colleagues while ensuring the smooth day-to-day operation of front-of-house services.
The Role
- Provide a professional and welcoming front-of-house service to clients, visitors, and staff
- Manage visitor processes, including sign-in, access control, and enquiries
- Handle incoming calls, emails, and general enquiries efficiently
- Support meeting room coordination and ensure rooms are prepared to a high standard
- Carry out ad hoc cleaning tasks to maintain excellent workplace standards
- Work collaboratively with other service teams (e.g. maintenance, catering, security, post room)
- Support colleagues with administrative tasks, reporting, and service-related activities
- Build strong working relationships with stakeholders and service providers to ensure high service delivery
About You
- Confident, professional, and customer-focused with a positive, can-do attitude
- Excellent communication skills, both written and verbal
- Ability to engage with a wide range of stakeholders, including senior staff and directors
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines
- IT literate, with a good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Professional appearance and approach at all times
- Strong team player with the ability to work collaboratively across services
- Previous experience in a similar customer-facing role is desirable
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Receptionist in Midlothian employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. Located in the vibrant city of Edinburgh, our corporate environment fosters a culture of inclusivity and professional growth, offering employees the chance to develop their skills while delivering exceptional service. With a commitment to corporate responsibility and a supportive atmosphere, we ensure that every team member can thrive and make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Midlothian
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ISS. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle multiple tasks, just like the job description mentions. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A polished appearance can make a great first impression, especially in a front-of-house role where professionalism is key.
✨Tip Number 4
Follow up after your interview! Send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Midlothian
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can bring a positive vibe to our front-of-house.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight your relevant experience and skills, especially those that align with managing multiple tasks and engaging with stakeholders. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly see why you’d be a great addition to our team at ISS.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know the Company Inside Out
Before your interview, take some time to research ISS and its values. Understand their commitment to customer service and how they operate in a fast-paced environment. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to engage with clients and colleagues is crucial. Prepare examples from your past experiences where you've delivered exceptional customer service or handled challenging situations. This will demonstrate your confidence and proactive approach, which are key traits for this role.
✨Practice Multi-tasking Scenarios
Given the nature of the job, you'll likely be juggling multiple tasks at once. Think of scenarios where you had to manage several responsibilities simultaneously and practice explaining how you prioritised and organised your work. This will highlight your strong organisational skills during the interview.
✨Dress the Part and Be Professional
First impressions matter, especially in a front-of-house role. Make sure to dress professionally and maintain a positive attitude throughout the interview. This not only reflects your understanding of the role but also shows that you can represent the company well in a corporate setting.
