At a Glance
- Tasks: Create a welcoming experience and deliver excellent customer service to guests.
- Company: Join ISS, a leading workplace management company with a people-first approach.
- Benefits: Competitive hourly rate, permanent contract, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with career development opportunities.
- Why this job: Be the friendly face that makes a difference in people's day at Royal Derby Hospital.
- Qualifications: Passion for customer service and strong teamwork skills are essential.
The predicted salary is between 25000 - 27000 € per year.
Contract: Healthcare
Location: Derby, DE22 3NE - Royal Derby Hospital
Hours of work: 27.5
Working Pattern: 5 days over 7, including weekends. Shifts between 07:00 – 18:30
Contract Type: Permanent
Hourly Rate: £12.71
Are you friendly, confident, and passionate about providing great customer service? Do you enjoy connecting with people and creating positive experiences? As a Host with ISS UK, you will be an ambassador for both ISS and our clients, playing a key role in delivering a warm, professional, and memorable welcome. This important position is ideal for someone who takes pride in exceptional service, builds genuine relationships, and helps create an outstanding experience for everyone who visits the workplace.
The Role
- Create a welcoming experience for guests and colleagues, consistently delivering excellent customer service
- Act as a knowledgeable representative, confidently answering enquiries about the site, facilities, and operations
- Develop a strong understanding of the workplace environment, highlighting key areas such as dining options, services, and activities
- Build positive relationships with guests and colleagues, fostering a friendly and professional atmosphere
- Identify opportunities to improve the workplace experience, service, and culture, sharing innovative ideas with the team
- Bring enthusiasm and professionalism to every interaction, promoting the site’s workspaces, facilities, and culture
About You
- Excellent customer service skills with a genuine passion for delivering exceptional experiences
- A friendly, approachable, and professional manner with the ability to engage confidently with a wide range of people
- Strong teamwork skills, complemented by the ability to work independently when required
- A considerate and proactive attitude, with a willingness to support colleagues and contribute to a positive work environment
- Competent in using relevant systems and software (e.g., Microsoft Office)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Host/Hostess in Matlock employer: ISS
At ISS UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Host/Hostess at the Royal Derby Hospital, you will not only play a vital role in creating memorable experiences for guests but also benefit from a supportive environment that encourages professional development and teamwork. With a commitment to corporate responsibility and a focus on employee well-being, ISS is dedicated to making your career meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Host/Hostess in Matlock
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating positive experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to impress your potential employers.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on the ISS careers page. This way, you’ll be in the best position to land that Host/Hostess role!
We think you need these skills to ace Host/Hostess in Matlock
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see your passion for customer service and how you connect with people, so don’t be shy about sharing your experiences!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the Host/Hostess role. Mention specific examples of how you've delivered exceptional service or built positive relationships in previous roles.
Be Professional Yet Warm:While we love a casual vibe, remember to maintain a professional tone in your application. Balance your friendly approach with professionalism to show that you can represent both ISS and our clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better, so don’t miss out!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Host/Hostess role. Familiarise yourself with the key responsibilities, such as creating a welcoming experience and answering enquiries confidently. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you built positive relationships and created memorable experiences, as this aligns perfectly with what the company values.
✨Be Ready to Discuss Teamwork
The ability to work well in a team is crucial for this position. Think of instances where you've collaborated effectively with others or supported colleagues. Be prepared to share these stories, as they will showcase your teamwork skills and proactive attitude.
✨Bring Enthusiasm and Professionalism
During the interview, let your passion for providing great customer service shine through. Show that you're not just looking for a job, but that you genuinely care about creating a positive atmosphere for guests and colleagues alike. A friendly and professional demeanour can make a lasting impression!
