At a Glance
- Tasks: Lead facilities management and ensure top-notch service delivery for clients.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Competitive salary, career growth, and a commitment to inclusivity.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Make a real impact while building strong client relationships and leading a dynamic team.
- Qualifications: Management experience in facilities services and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
We are looking for an experienced leader who will act as the ISS contract representative and key point of contact for the client and customer team. The role will focus on client relationships, staff welfare, service resilience, compliance, continuous improvement, value for money and the achievement of service delivery expectations.
Key Responsibilities
- Manage integrated facilities services including planned and reactive maintenance, engineering systems, cleaning and soft services in line with required standards and SLAs.
- Build and maintain strong, long-term relationships with customer stakeholders, acting as a visible and trusted onsite partner.
- Lead the contract management team, identifying service improvement opportunities through audits, performance monitoring and action plans.
- Ensure full compliance with Health & Safety legislation and embed a strong safety culture across all teams.
- Maintain accurate and up-to-date documentation including maintenance records, Health & Safety files and safe systems of work.
- Oversee recruitment, training and ongoing development of contract staff, ensuring adherence to competency and P&C (HR) policies.
- Manage budgets, financial targets, cost control and SLAs, delivering services in a commercially responsible way.
- Act as the key point of contact representing ISS across allocated sites and lead the development and implementation of the account development plan.
Professional and Personal Competencies/Qualifications
- Management experience within the public sector or a similar environment delivering integrated facilities management services.
- Strong leadership and organisational skills with the ability to set and drive operational direction.
- Experience managing technical infrastructure and building assets.
- Experience overseeing soft FM services within workplace environments.
- Strong knowledge of relevant legislation, compliance standards and industry regulations.
- Effective stakeholder management skills, particularly during periods of change.
- Customer-focused mindset with strong commercial awareness.
- Excellent communication and influencing skills at all organisational levels.
- IOSH Managing Safely or equivalent Health & Safety qualification.
- Full UK driving licence with flexibility to travel between sites.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Facilities Manager in Matlock employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our inclusive work culture fosters professional growth and development, ensuring that every employee has the opportunity to thrive while making a meaningful impact in their roles. With a strong commitment to corporate responsibility and a focus on building long-term relationships, we offer a dynamic environment where you can truly be part of something bigger.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager in Matlock
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers or during interviews, highlight your experience in managing teams and driving operational success. Share specific examples of how you've improved service delivery or built strong client relationships.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common questions related to compliance, health & safety, and stakeholder management. Think about how you can demonstrate your customer-focused mindset and commercial awareness through real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you at ISS. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Facilities Manager in Matlock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in facilities management. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Leadership Skills:As a Facilities Manager, strong leadership is crucial. Use your application to demonstrate your past experiences leading teams and managing projects. We love seeing examples of how you've built relationships and driven operational success.
Highlight Compliance Knowledge:Since compliance is a big part of this role, make sure to mention any relevant qualifications or experiences you have with Health & Safety legislation. We’re keen on candidates who can embed a strong safety culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with ISS!
How to prepare for a job interview at ISS
✨Know Your Stuff
Make sure you’re well-versed in integrated facilities management. Brush up on your knowledge of compliance standards, Health & Safety legislation, and the specific services ISS provides. This will show that you’re not just interested in the role but also understand the industry.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share relevant experiences that highlight your ability to manage client relationships and lead teams effectively. Remember, they want to see if you can be a trusted partner on-site.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership and organisational skills. Talk about how you've successfully led teams, managed budgets, or improved service delivery in previous roles. This is your chance to shine as a strong candidate for the Facilities Manager position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, ongoing projects, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
