At a Glance
- Tasks: Lead sustainability performance management and translate data into actionable insights.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Diverse and inclusive workplace with growth potential and support for all.
- Why this job: Make a real impact on sustainability while leading a passionate team.
- Qualifications: Experience in sustainability services and strong leadership skills required.
The predicted salary is between 55000 - 65000 € per year.
We are looking for an experienced performance leader who can translate complex sustainability performance data into clear, decision-ready insight. By providing strong oversight, assurance and leadership, the role enables operational teams and senior leaders to take informed action, protect margin, manage risk and continuously improve sustainability outcomes.
Key Responsibilities
- Line manage and support the Product Performance Manager team, setting clear objectives, priorities and expectations.
- Lead and oversee performance management of sustainability services and products across the contract portfolio.
- Hold direct responsibility for end-to-end performance management of the largest sustainability contract, acting as senior performance lead and escalation point.
- Provide oversight and assurance of sustainability performance across all other contracts, identifying trends, underperformance and emerging risks.
- Identify performance risks, delivery issues and data gaps early, ensuring timely escalation and effective management.
- Coordinate and manage programme-level sustainability activity where Programme Manager roles are not in place.
- Set and maintain standardised sustainability performance frameworks, templates, processes and reporting expectations.
- Ensure sustainability performance data is accurate, timely, validated and auditable, working with operational and data teams as required.
Professional and Personal Competencies/Qualifications
- Experience managing sustainability services, performance management or service-led delivery in complex operational environments.
- Proven experience of leading and developing teams, including setting priorities and managing performance.
- Strong experience working with KPI frameworks, reporting cycles and performance management processes.
- High data literacy with strong attention to detail and ability to assure data accuracy and integrity.
- Ability to translate performance data into clear, practical insight for non-technical audiences.
- Confidence working with a wide range of stakeholders across operations, functions and senior leadership.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Senior Product & Services Performance Manager in Manchester employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. Our commitment to sustainability and corporate responsibility is matched by our dedication to employee growth, offering a dynamic work culture where every team member can thrive and make a meaningful impact. With a focus on inclusivity and diversity, we provide a supportive environment that empowers you to develop your career while contributing to innovative solutions that enhance user experiences across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product & Services Performance Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at ISS. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. Be ready to share specific examples of how you've managed performance and led teams in sustainability. We want to hear how you turned data into actionable insights!
✨Tip Number 3
Show off your data skills! Brush up on your knowledge of KPI frameworks and performance management processes. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of something bigger at ISS.
We think you need these skills to ace Senior Product & Services Performance Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sustainability performance management. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Data Skills:Since this role requires high data literacy, don’t shy away from showcasing your experience with KPI frameworks and performance management processes. We love seeing how you can translate complex data into actionable insights!
Highlight Team Leadership Experience:As a senior performance lead, your ability to manage and develop teams is crucial. Share examples of how you've set objectives and supported your team in achieving them. We’re all about collaboration here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at ISS
✨Know Your Data Inside Out
As a Senior Product & Services Performance Manager, you'll be dealing with complex sustainability performance data. Make sure you understand the key metrics and trends relevant to the role. Prepare examples of how you've translated data into actionable insights in your previous roles.
✨Showcase Your Leadership Skills
This role involves managing a team and leading performance management. Be ready to discuss your experience in developing teams, setting objectives, and managing performance. Share specific instances where your leadership made a difference in achieving sustainability goals.
✨Prepare for Stakeholder Engagement
You'll need to work with various stakeholders, from operational teams to senior leaders. Think about how you've successfully communicated complex information to non-technical audiences in the past. Practice articulating your approach to stakeholder management and collaboration.
✨Demonstrate Your Problem-Solving Skills
Identifying performance risks and delivery issues is crucial in this role. Prepare to discuss challenges you've faced in previous positions and how you addressed them. Highlight your proactive approach to problem-solving and your ability to escalate issues effectively.
