At a Glance
- Tasks: Ensure safety and security while providing a welcoming front-of-house presence.
- Company: Join ISS, a leading workplace management company that values people.
- Benefits: Competitive hourly rate, professional development, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact by creating a safe space for colleagues and customers.
- Qualifications: Experience in security or customer service and a valid SIA licence preferred.
The predicted salary is between 26509 - 30000 £ per year.
Contract: Professional Services, Production & Technology
Location: Manchester, M2 3AE
Hours of work: 30
Working Pattern: Tuesday - Thursday (13:00 - 19:00), Friday - (07:00 - 19:00)
Contract Type: Fixed Term Contract - 9 months
Hourly Rate: £13.69
Are you passionate about safety and delivering an excellent customer experience? As a Receptionist / Security Officer with ISS UK, you will play a key role in creating a safe and secure environment, protecting colleagues, customers, and assets through professional security operations, while providing a welcoming and professional front-of-house presence on site.
The Role
- Always ensure the safety and security of the site and all individuals present
- Remain vigilant and proactively identify and respond to any suspicious activity
- Prevent any unauthorised access to the premises through effective security procedures
- Maintain awareness of on-site activities and daily operations to support effective service delivery
- Build and maintain positive, professional relationships with customers and colleagues
- Adhere to all Health & Safety procedures and promptly report any hazards or breaches
- Work effectively both independently and as part of a team, depending on site requirements
About You
- Previous experience within a security, reception, or customer-facing environment is preferred
- Hold a valid front-line SIA licence (Security Guarding, Door Supervision, or Close Protection)
- Knowledge and experience of security systems and related technology
- Experience in a reception or front-of-house environment, including managing visitors, handling enquiries, and creating a professional first impression
- Strong attention to detail with a consistent and methodical approach to tasks
- Reliable team player with excellent customer service and communication skills, both face-to-face and over the phone
- Professional appearance and demeanour, with the ability to represent the organisation positively at all times
- Willingness to learn and develop professionally
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ISS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ISS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ISS.
How to prepare for a job interview at ISS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ISS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ISS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
