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- Tasks: Provide top-notch guest and tenant support during lunchtime across stunning Central London properties.
- Company: Join ISS, a leading workplace management company dedicated to enhancing user experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a brand ambassador in a diverse team that values inclusivity and creativity.
- Qualifications: Experience in hospitality or customer service is preferred; strong communication skills are essential.
- Other info: Flexible hours and a chance to explore Central London's vibrant culture.
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Job Title: Lunch Cover Property Experience Team Member
We are seeking a Lunch Cover Property Experience Team Member to join our prestigious client contract, providing front-of-house, concierge, and workplace support across a portfolio of stunning properties in Central London.
Key Responsibilities
- Deliver a world-class guest and tenant experience through concierge, reception, events, logistics, and workplace support.
- Provide flexible property cover during lunchtime hours across the client portfolio.
- Proactively anticipate and respond to tenant, visitor, and client needs with professionalism and care.
- Collaborate closely with property managers, tenants, suppliers, and the wider ISS team to create a seamless service environment.
- Act as a brand ambassador for both Grosvenor and ISS, upholding excellence at all times.
Professional and Personal Competencies/Qualifications
- Experience in front of house, concierge, hospitality, or corporate customer service (property or facilities experience desirable).
- Excellent communication, time management, and interpersonal skills.
- A confident self-starter with the ability to work both independently and as part of a team.
- Strong local knowledge of Central London, including theatres, dining, and retail.
- Comfortable using Microsoft Office and other workplace systems.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose—whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organization with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.
ISS is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, colour, nationality, ethnic or national origin, and caste), religion or belief, sex, sexual orientation, or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
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Lunch Support Team Member employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lunch Support Team Member
✨Tip Number 1
Familiarise yourself with the properties and locations you'll be covering. Knowing the ins and outs of Central London, including popular dining spots and theatres, will help you impress during interviews and show your commitment to providing excellent service.
✨Tip Number 2
Brush up on your customer service skills by engaging in role-play scenarios with friends or family. Practising how to handle various guest situations can boost your confidence and prepare you for the dynamic environment of a Lunch Support Team Member.
✨Tip Number 3
Network with current or former employees of ISS or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Demonstrate your proactive nature by preparing thoughtful questions about the role and the company during your interview. This shows your genuine interest in the position and your eagerness to contribute to the team.
We think you need these skills to ace Lunch Support Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house, concierge, or hospitality roles. Emphasise any customer service skills and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Local Knowledge: Since strong local knowledge of Central London is essential, include any relevant information about your familiarity with the area, such as popular venues, dining options, and events that could enhance the guest experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ISS
✨Showcase Your Customer Service Skills
As a Lunch Support Team Member, you'll be the face of the company. Highlight your previous experience in front-of-house or hospitality roles during the interview. Share specific examples of how you've delivered excellent customer service and handled challenging situations.
✨Demonstrate Local Knowledge
Having strong local knowledge of Central London is crucial for this role. Be prepared to discuss your favourite spots, such as theatres, dining options, and retail areas. This will show your enthusiasm for the area and your ability to assist guests effectively.
✨Emphasise Team Collaboration
This position requires working closely with property managers and other team members. During the interview, provide examples of how you've successfully collaborated in a team environment. Highlight your communication skills and ability to work independently when needed.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about potential challenges you might face in this role and how you would handle them. Practising these scenarios can help you respond confidently during the interview.
