At a Glance
- Tasks: Deliver exceptional customer service and maintain meeting room standards with a proactive approach.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
- Why this job: Be part of a team that makes a real difference in creating welcoming spaces.
- Qualifications: Experience in customer service and hospitality, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an individual who demonstrates excellent customer service, confidence and professionalism at all times. The WSN will proactively engage with individuals across Capgemini and ISS at all levels, ensuring service excellence, effective communication and a consistently high standard of delivery throughout the building.
Key Responsibilities
- Maintain the “Meeting Rooms Standard”, including room presentation, equipment checks and stock replenishment.
- Prepare and deliver meeting room hospitality requests, including tea and coffee service.
- Ensure all areas are clean, tidy, well stocked and ready for business at all times.
- Serve day-to-day hospitality requirements and reinstate meeting rooms following use.
- Proactively maintain high standards of cleanliness in designated areas.
- Log all reactive tasks via the ISS Helpdesk and monitor actions to completion.
- Identify, report and/or rectify Health & Safety hazards.
- Liaise closely with the FM team, suppliers and end users to ensure consistent standards and service delivery.
Professional and Personal Competencies/Qualifications
- Proven experience within a strong customer service environment.
- Experience of front-of-house or hospitality within a corporate setting.
- Confident and proactive communicator, both written and verbal.
- High standard of personal appearance, suitable for visitor hosting.
- Ability to build effective working relationships at all levels.
- Experience supporting FM services and meeting KPI requirements.
- Strong organisational skills with attention to detail.
- Commitment to following ISS processes and sharing best practice.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Workplace Services Administrator in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to inclusivity and diversity fosters a vibrant work culture where every employee has the opportunity to grow and make a meaningful impact. With a focus on professional development, excellent customer service, and a supportive environment, working as a Workplace Services Administrator here means being part of a team that truly cares about your success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Services Administrator in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in a front-of-house role like this one, so put your best foot forward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Workplace Services Administrator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure a great experience for others, especially in a front-of-house or hospitality role.
Be Professional and Personable:Your written application should reflect your professionalism. Use a friendly tone but keep it polished. Remember, we’re looking for someone who can confidently communicate with people at all levels!
Attention to Detail is Key:When filling out your application, pay close attention to detail. This means checking for typos and ensuring that your experience aligns with the job description. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ISS
✨Know Your Customer Service Basics
Since the role requires excellent customer service, brush up on your customer service principles. Think about examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview.
✨Showcase Your Communication Skills
As a Workplace Services Administrator, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, demonstrating your proactive communication style.
✨Demonstrate Attention to Detail
This role demands a high standard of cleanliness and organisation. During the interview, highlight instances where your attention to detail made a difference in your previous roles. Bring up specific tasks you managed that required meticulousness.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety is crucial for this position. Do some research on common health and safety practices in workplace environments. Be prepared to discuss how you would identify and report hazards, showing your commitment to maintaining a safe workspace.
