At a Glance
- Tasks: Lead cleaning services across schools, ensuring top-notch quality and customer satisfaction.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Competitive salary, career growth, and a commitment to diversity and inclusion.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Make a real impact on service quality while developing your management skills.
- Qualifications: Experience in facilities management and strong people-management skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an individual who operates with initiative and a strong sense of ownership, proactively addressing operational issues and driving continuous improvement. Working closely with school stakeholders, FM colleagues, and service partners, the Workplace Manager will directly influence service quality, operational continuity, and customer satisfaction, while also supporting and deputising for the Operations Manager and developing capability across wider FM disciplines.
Key Responsibilities
- Take full operational responsibility for cleaning services across three City schools and a sports facility, ensuring delivery to agreed specifications, SLAs, KPIs, and audit standards.
- Plan and manage cleaning shift patterns to ensure effective coverage, resilience, and value for money.
- Lead recruitment, onboarding, training, and ongoing development of cleaning teams, ensuring competence and compliance at all times.
- Manage periodic, deep, specialist, and reactive cleaning programmes, including holiday works and ad-hoc requirements.
- Monitor service quality through inspections, audits, performance data, and customer feedback, implementing corrective actions where required.
- Provide visible leadership to onsite teams, managing performance, attendance, conduct, wellbeing, and engagement in line with ISS P&C policies.
- Ensure full compliance with Health & Safety legislation, COSHH requirements, safe systems of work, and ISS standards, promoting a positive safety culture.
- Build effective working relationships with school leadership teams, site contacts, and FM colleagues, acting as a professional point of contact for soft services matters.
Professional and Personal Competencies/Qualifications
- Management experience within an FM or similar environment delivering integrated facility services.
- Proven experience managing soft services, particularly cleaning, in a multi-site or operational environment.
- Strong people-management capability, including recruitment, shift planning, performance management, and team development.
- Sound knowledge of Health & Safety legislation, COSHH, and safe systems of work.
- Experience delivering services to specifications, SLAs, KPIs, and audit standards.
- Customer-focused with strong stakeholder engagement and communication skills.
- Willingness and capability to develop across wider FM disciplines, including hard services.
- Service- and customer-oriented mindset with commercial awareness.
- IOSH Managing Safely qualification or equivalent.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Workplace Manager - Soft Services in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Workplace Manager in the vibrant city environment, you will enjoy a supportive work culture that fosters professional growth and development, alongside competitive benefits and a commitment to inclusivity. Join us to make a meaningful impact while working collaboratively with diverse teams across schools and facilities, ensuring high standards of service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Manager - Soft Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world, especially those who know ISS. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Show off your skills! Prepare to discuss your experience managing soft services and how you’ve tackled operational challenges. Use real examples to demonstrate your ownership and initiative.
✨Tip Number 3
Be ready for situational questions! Think about how you’d handle specific scenarios related to cleaning services and stakeholder engagement. This will show you’re not just a talker but a doer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ISS family.
We think you need these skills to ace Workplace Manager - Soft Services in London
Some tips for your application 🫡
Show Your Initiative:When writing your application, make sure to highlight instances where you've taken the initiative in previous roles. We love candidates who can proactively address issues and drive improvements, just like we do at StudySmarter!
Tailor Your Experience:Don’t just send a generic application! Tailor your experience to match the key responsibilities listed in the job description. We want to see how your background in managing soft services aligns with our needs.
Be Customer-Focused:Emphasise your customer service skills in your application. At StudySmarter, we value a service-oriented mindset, so share examples of how you've engaged with stakeholders and improved customer satisfaction.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Workplace Manager in soft services. Familiarise yourself with cleaning service standards, SLAs, and KPIs. This will help you speak confidently about how you can meet and exceed these expectations.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams and driving performance. Prepare examples of how you've led recruitment, training, and development initiatives. Highlight your ability to build relationships with stakeholders and how you’ve positively influenced team dynamics.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've proactively addressed operational issues or improved service quality. Be prepared to share these stories during the interview, showcasing your initiative and ownership in challenging situations.
✨Emphasise Health & Safety Knowledge
Since compliance with Health & Safety legislation is crucial, brush up on relevant regulations like COSHH. Be ready to discuss how you ensure safety standards are met and how you promote a positive safety culture within your teams.
