Wellness Host in London

In this role, you will act as the first point of contact for users, ensuring they feel welcomed, informed, and supported while navigating the digital wellness ecosystem. You will help maintain a safe, clean, and inviting environment across all wellness spaces, including studios, changing rooms, and communal areas. This position is ideally suited to someone with experience in a gym, leisure, or wellness environment who enjoys being visible on the floor, engaging with people, and delivering an excellent customer experience. This is not a Personal Trainer role - there is no requirement or insurance in place to provide fitness instruction, exercise programming, or equipment guidance.

Key Responsibilities

• Act as the primary point of contact within the fitness and wellness facility
• Support users with digital wellness systems and booking platforms
• Manage memberships, bookings, and records via CRM systems
• Maintain cleanliness and presentation across gym, studios, and changing areas
• Carry out regular walkarounds to ensure facilities are safe and operational
• Promote on-site wellness initiatives and engagement activities
• Ensure compliance with health and safety procedures

Professional and Personal Competencies/Qualifications

• Must have an interest in fitness and well-being
• Experience of working in a gym, wellness, leisure, hospitality, or customer-facing environment
• Strong communication and interpersonal skills
• Confident using digital systems and Microsoft Office
• Understanding of health and safety principles
• First aid qualification desirable (training available)

If you enjoy working in a people-focused environment, have experience within wellness or gym settings, and are passionate about delivering an outstanding customer experience - then apply now.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.