UK Security Operations Manager in London

You will work closely with the Security National Account Manager and KPMG’s security department, overseeing all aspects of physical security, business continuity, and crisis management. This position demands strategic thinking, operational excellence, and the ability to lead and inspire a high-performing team in a dynamic corporate environment.

Key Responsibilities

• Lead and mentor security operations staff, driving accountability and performance.
• Oversee daily operations, including prioritisation, escalations, and shift coverage.
• Act as the primary decision-maker during security incidents.
• Maintain strong relationships with KPMG security leadership and regional managers.
• Support delivery of physical security services such as guarding, patrols, access control, CCTV, and alarms.
• Assist with business continuity and crisis management planning and exercises.
• Conduct security assessments and lead investigations as required.
• Manage financial controls and ensure contractual and regulatory compliance.

Professional and Personal Competencies/Qualifications

• Proven track record in senior security leadership roles within corporate or blue-chip environments.
• Significant experience in the private security sector, with strong operational management expertise.
• Exceptional stakeholder engagement and relationship-building skills.
• Skilled in risk assessment, threat analysis, and mitigation strategies.
• Inspirational leader with excellent interpersonal and communication abilities.
• Proficient in conflict resolution, negotiation, and HR best practices.
• Adaptable, resilient, and committed to ethical decision-making.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.