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- Tasks: Lead technical service operations and ensure compliance with health and safety standards.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, commitment to diversity, and a focus on personal development.
- Why this job: Make a real impact in a dynamic environment while leading innovative projects.
- Qualifications: Significant leadership experience in operational technical environments and strong commercial acumen.
- Other info: Be part of a diverse team that values inclusivity and creativity.
The predicted salary is between 80000 - 100000 £ per year.
As Technical Services Director, you will oversee all aspects of technical service operations, including managing heads of service, specialist subcontractors, and wider operational teams. You will act as a trusted advisor on technical matters, ensuring compliance with health and safety legislation and industry standards. This role requires strategic leadership, financial accountability, and strong collaboration with internal teams and external stakeholders.
Key Responsibilities
- Deliver technical services aligned with company strategy, ensuring safety, legality, and compliance.
- Lead Hard FM and Projects across the contract, with full accountability for performance across a circa £250m portfolio.
- Lead and develop technical workstreams, acting as deputy duty holder for technical matters.
- Drive continuous improvement through asset data enhancement and lifecycle planning.
- Maximise revenue opportunities, including project work and customer investment.
- Ensure commercial responsibility, meeting budgets and financial targets.
- Oversee periodic reporting, audits, and compliance documentation.
- Develop succession plans for key positions within technical service functions.
- Collaborate with internal teams and external partners to achieve corporate objectives.
Professional and Personal Competencies/Qualifications
- Significant leadership experience within an operational technical environment.
- Senior management experience across large, diverse regional portfolios.
- In-depth understanding of technical FM contracts, statutory compliance, and regulatory requirements.
- Proven experience leading Hard FM, M&E, Asset Management, and specialist technical disciplines.
- Strong commercial acumen with experience managing large-value contracts.
- Excellent communication and relationship-building skills, with the ability to operate with gravitas and credibility at senior levels.
- Action-oriented decision-maker with strong problem-solving capabilities.
- Desirable: Authorised Engineer (Mechanical/Electrical) and Responsible Person (Water).
- Full UK driving licence (essential).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Technical Services Director in London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Director in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at ISS. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Showcase Your Expertise
When you get the chance to meet potential employers or during interviews, make sure to highlight your leadership experience and technical knowledge. Share specific examples of how you've driven continuous improvement and managed large portfolios – it’ll show you’re the right fit for the Technical Services Director role.
✨Prepare for the Interview
Do your homework on ISS and its values. Be ready to discuss how your experience aligns with their mission of making the world work better. Prepare questions that demonstrate your interest in their operations and how you can contribute to their success.
✨Apply Through Our Website
Don’t forget to apply directly through the ISS website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team.
We think you need these skills to ace Technical Services Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical services and leadership. We want to see how your skills align with the role of Technical Services Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Technical Services Director, strong leadership is key. Use your application to demonstrate your past experiences managing teams and projects. We love seeing examples of how you've driven performance and collaboration in your previous roles.
Highlight Compliance Knowledge: Since compliance with health and safety legislation is crucial, make sure to mention any relevant certifications or experiences you have. We’re looking for someone who understands the ins and outs of statutory requirements, so let us know how you’ve navigated these in the past!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at ISS
✨Know Your Technical Stuff
As a Technical Services Director, you’ll need to demonstrate your in-depth understanding of technical FM contracts and compliance. Brush up on relevant legislation and industry standards before the interview, so you can confidently discuss how you’ve applied this knowledge in past roles.
✨Showcase Your Leadership Skills
This role requires significant leadership experience, so be ready to share specific examples of how you've led teams and managed large portfolios. Think about challenges you've faced and how you overcame them, as well as how you’ve developed succession plans for key positions.
✨Demonstrate Commercial Acumen
With financial accountability being a key part of the job, prepare to discuss your experience managing large-value contracts. Be ready to talk about how you maximised revenue opportunities and met budgets in previous roles, showcasing your strong commercial skills.
✨Build Rapport with Stakeholders
Strong communication and relationship-building skills are essential. Practice how you would engage with both internal teams and external partners. Think of ways to illustrate your ability to operate with gravitas and credibility at senior levels, as this will be crucial in your role.