At a Glance
- Tasks: Support colleagues with technical expertise and ensure service excellence across various client properties.
- Company: Join ISS, a leading workplace and facility management company that values people and inclusivity.
- Benefits: Exciting career opportunities, professional development, and a commitment to diversity and inclusion.
- Other info: Dynamic work environment with a focus on personal growth and teamwork.
- Why this job: Make a real impact by ensuring safe working practices and high customer satisfaction every day.
- Qualifications: Experience in plumbing, carpentry, and building services maintenance is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for someone who will play a key role in empowering colleagues through collaboration and technical expertise. Based primarily at a London site, the Technical Assistant will also support a range of client properties across the business, ensuring safe working practices, asset protection, and service excellence every day.
Key Responsibilities
- Carry out fabric-related PPM, proactive and reactive works issued through the helpdesk within agreed timeframes.
- Deliver building services maintenance including exterior works, plumbing, mechanical tasks and carpentry-related repairs.
- Undertake external grounds maintenance duties as required.
- Provide callout response for the client in line with the callout rota.
- Perform contractor control duties, including monitoring workmanship and issuing Permits to Work when necessary.
- Ensure all equipment operates to required performance criteria and that surrounding areas meet agreed company standards.
- Represent the company professionally to ensure high levels of customer satisfaction.
- Evaluate performance of contracted equipment and ensure appropriate servicing and maintenance are completed.
Professional and Personal Competencies/Qualifications
- Experience providing plumbing, carpentry and fabric-related building services maintenance, including fault finding, maintenance and installation.
- Significant previous experience in delivering reactive and PPM building services maintenance.
- Experience working within FM or building services in commercial properties.
- Demonstrated experience working under strict Health & Safety procedures, including risk assessments and method statements.
- Ability to use standard powered and non-powered tools effectively.
- Strong oral and written communication skills with the ability to engage with employees, contractors and vendors.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Technical Assistant in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values collaboration, technical expertise, and inclusivity. Based in London, our Technical Assistant role offers a dynamic work environment where you can develop your skills while ensuring service excellence across various client properties. With a strong commitment to employee growth, a diverse work culture, and a focus on corporate responsibility, ISS is an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Assistant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for a Technical Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or tasks that showcase your plumbing, carpentry, or maintenance skills. This not only builds your experience but also gives you real-life examples to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for Technical Assistant roles and practice your responses. Highlight your experience with Health & Safety procedures and your ability to work under pressure – these are key in our industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at ISS.
We think you need these skills to ace Technical Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in plumbing, carpentry, and building services maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Assistant role and how you can contribute to our mission at ISS. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see how you engage with others through your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ISS
✨Know Your Technical Stuff
Make sure you brush up on your plumbing, carpentry, and general building maintenance knowledge. Be ready to discuss specific examples of your past work, especially any reactive or planned preventative maintenance you've done. This will show that you’re not just familiar with the tasks but have hands-on experience.
✨Safety First!
Since the role involves strict Health & Safety procedures, be prepared to talk about your experience with risk assessments and method statements. You might even want to mention a time when you identified a potential hazard and how you addressed it. This shows you take safety seriously!
✨Communication is Key
Strong communication skills are essential for this role. Think of examples where you’ve effectively engaged with colleagues, contractors, or clients. Whether it’s resolving an issue or coordinating with a team, being able to articulate your thoughts clearly will set you apart.
✨Show Your Customer Focus
The company values high levels of customer satisfaction, so be ready to share how you’ve gone above and beyond for clients in the past. Whether it’s through excellent service delivery or quick response times, demonstrating your commitment to customer care will resonate well.
