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- Tasks: Lead and inspire teams to deliver top-notch service and drive innovation.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, professional growth, and a commitment to inclusivity.
- Why this job: Make a real impact by enhancing workplace experiences and driving sustainability.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Dynamic environment with a focus on diversity and employee development.
The predicted salary is between 36000 - 60000 £ per year.
As the primary client interface, you will build strong partnerships, anticipate evolving needs and drive innovation to create a seamless and engaging workplace experience. This role also includes leading a multidisciplinary team, managing budgets, ensuring full HSE compliance and embedding a culture of safety, accountability and operational excellence.
Key Responsibilities
- Lead, inspire and manage multidisciplinary Soft FM teams to deliver consistent, high-quality service
- Act as the senior operational lead for clients, building trusted partnerships and ensuring alignment with site priorities
- Develop and execute operational plans that drive innovation, sustainability and digital transformation
- Oversee day‐to‐day delivery of all Soft FM services, ensuring KPIs, SLAs and contractual obligations are met
- Ensure compliance with statutory, company and HSE requirements while promoting best practice and continuous improvement
- Serve as the primary client contact, anticipating needs and delivering proactive, hospitality‐driven solutions
- Lead, coach and develop a diverse workforce, embedding a culture of accountability, engagement and professional growth
- Support cross‐training, succession planning and workforce development to strengthen operational resilience
- Manage budgets, monitor performance and identify savings while protecting service quality
- Support business cases, contract reviews and service development through data‐driven insight
- Lead audit readiness, risk and safety governance, ensuring full regulatory compliance
- Drive sustainability initiatives, digital tools adoption and continuous service enhancement through feedback and benchmarking
Professional and Personal Competencies / Qualifications
- FM Level 3–4 or equivalent in Facilities or Service Management
- Proven leadership experience in Soft FM or hospitality operations, with strong people management skills
- Soft services background, preferably within NHS or wider FM environment
- Demonstrated experience in performance reporting, contract and budget management
- Strong stakeholder management and client relationship skills
- A proactive, calm, and professional approach under pressure
- Demonstrated ability to drive customer experience, service excellence, and operational ownership
- Proficiency in CAFM systems, Microsoft Office, Excel and digital reporting tools
The Company ISS is a world‐leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Site Operations Manager in London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission. This shows you're genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Site Operations Manager. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Site Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Soft FM and people management. We want to see how your skills align with the role of Site Operations Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Site Operations Manager, leading a team is key. Use your application to demonstrate your leadership style and any successful projects you've managed. We love hearing about how you inspire and develop your teams!
Highlight Your Client Relationship Experience: Since this role involves being the primary client contact, share examples of how you've built strong partnerships in the past. We’re looking for someone who can anticipate needs and deliver top-notch service, so make that clear in your application.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ISS!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how they connect with your role as a Site Operations Manager. This will help you articulate how your experience aligns with their goals, especially in areas like operational excellence and client relationships.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in the past. Highlight your ability to inspire and manage multidisciplinary teams, and share stories that demonstrate your people management skills and how you’ve driven performance in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing budgets or ensuring compliance with HSE requirements. Think through potential scenarios in advance and prepare structured responses that showcase your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about their current challenges in Soft FM services or how they envision the future of workplace experiences. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
