At a Glance
- Tasks: Lead operations and ensure service excellence across multiple sites in London and the South.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Diverse and inclusive employer committed to supporting all applicants.
- Why this job: Make a real impact by driving operational performance and enhancing user experiences.
- Qualifications: Proven experience in senior operations management and strong stakeholder management skills.
The predicted salary is between 55000 - 65000 € per year.
We are looking for a senior operational leader who will report directly to the Key Account Manager and translate contract strategy into effective day-to-day delivery. The role is pivotal in ensuring service excellence, operational consistency, and compliance across multiple sites, with a strong focus on soft services and the operational oversight of associated medical clinics.
Key Responsibilities
- Lead the delivery of workplace and facilities services across London and the South Region, ensuring consistent operational standards across all sites.
- Ensure full compliance with contractual SLAs, KPIs, statutory requirements, and ISS policies and procedures.
- Implement and manage operational plans in line with the contract strategy set by the Key Account Manager.
- Act as the senior operational escalation point for service issues, ensuring timely and effective resolution.
- Lead, motivate, and develop site-based management teams through coaching, regular reviews, and performance management.
- Build and maintain strong relationships with client stakeholders at site and regional level, supporting a collaborative partnership.
- Monitor, analyse, and report on operational performance, risks, and continuous improvement actions.
- Support budget management, forecasting, and cost control, identifying efficiencies while maintaining service quality.
Services in Scope
- Soft services including housekeeping, pest control, floristry, waste, and recycling.
- Operational support for medical clinics, including engagement with the relevant medical governing body.
Professional and Personal Competencies/Qualifications
- Proven experience in a senior operations management role within facilities or workplace services.
- Strong stakeholder management skills with the ability to operate confidently in a high-profile client environment.
- Demonstrable experience managing soft services operations.
- Strong process orientation combined with the ability to drive innovation and continuous improvement.
- Experience managing change and driving operational performance forward.
- Financially astute, with experience in budgeting, forecasting, and cost control.
- Confident user of workplace systems and Microsoft Office applications.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Senior Operations Manager - London & South employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. Our London & South operations offer a dynamic work environment where you can lead impactful projects, develop your skills through comprehensive training, and enjoy a culture of inclusivity and collaboration. With a strong commitment to corporate responsibility and employee growth, we provide a rewarding career path for those looking to make a difference in the facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager - London & South
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with professionals on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Senior Operations Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in managing soft services and operational performance. Highlight specific examples that demonstrate your ability to lead and innovate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at ISS.
We think you need these skills to ace Senior Operations Manager - London & South
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations management, especially in facilities or workplace services. We want to see how your skills align with the role of Senior Operations Manager.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've led teams, improved processes, or managed budgets. We love seeing quantifiable results that demonstrate your impact in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management, especially in facilities and workplace services. Familiarise yourself with ISS's approach to soft services and how they ensure compliance with SLAs and KPIs. This knowledge will help you speak confidently about how you can contribute to their operational excellence.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with clients and stakeholders. Think about times when you've successfully navigated high-profile environments and resolved service issues. Being able to articulate these experiences will demonstrate your capability to build strong partnerships, which is crucial for this role.
✨Demonstrate Financial Acumen
Brush up on your budgeting, forecasting, and cost control skills. Be ready to discuss how you've identified efficiencies while maintaining service quality in previous roles. This will show that you understand the financial aspects of operations management and can contribute to ISS's goals effectively.
✨Emphasise Continuous Improvement
Think of specific instances where you've driven innovation or managed change within an operations context. Be prepared to discuss how you monitor and analyse performance metrics to implement continuous improvement actions. This aligns perfectly with ISS's commitment to operational performance and service excellence.
