At a Glance
- Tasks: Lead the operation of a client property portfolio and deliver exceptional service.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Flexible working environment with a focus on personal growth and development.
- Why this job: Be an ambassador for top-tier service and make a real impact.
- Qualifications: Experience in customer service, hospitality, or concierge roles required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an individual who will take ownership of the safe and efficient operation of the client property portfolio, acting as an ambassador for both Grosvenor and ISS. You will blend seamlessly into the client organisation to deliver a world-class front of house and property management experience in line with the ISS Livv Strategy and Grosvenor brand values.
Key Responsibilities
- Take ownership of the safe and efficient operation of the client property portfolio
- Ensure all client, tenant and visitor requests are fulfilled efficiently and exceed expectations
- Deliver a world-class property experience across concierge, helpdesk, front of house, security, events, mail, logistics, suppliers and workplace support (where applicable)
- Proactively represent and showcase ISS Livv products and services through an integrated service approach
- Build and maintain a strong understanding of the client property and provide daily operational support
- Raise maintenance jobs within the system and follow up through to completion
- Manage time flexibly and effectively in line with diaries, schedules and operational needs
- Work closely with Front of House and Security teams to ensure a one-team approach and the highest service standards
Professional and Personal Competencies/Qualifications
- Relevant corporate, hospitality or concierge customer service experience
- Front of House and security or concierge experience
- Experience working with systems such as MS Office
- Strong knowledge of central London and the local area
- Highly flexible and adaptable in a fast-changing environment
- Excellent communication and customer service skills
- Strong time management and organisational skills
- Creative mindset with the ability to identify service improvement opportunities
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Property Experience Lead Cover Team in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Property Experience Lead in central London, you will enjoy a dynamic work culture that fosters inclusivity and personal growth, alongside competitive benefits and opportunities to develop your career within a supportive environment. Join us to make a meaningful impact while delivering exceptional service and being part of a diverse team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Property Experience Lead Cover Team in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management and hospitality sectors. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in customer service and property management. Share specific examples of how you've gone above and beyond to create a world-class experience for clients and visitors.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay adaptable! The property management landscape can change quickly, so being flexible and open to new challenges is key. Highlight your ability to manage time effectively and adapt to different situations during interviews to show you're ready for anything.
We think you need these skills to ace Property Experience Lead Cover Team in London
Some tips for your application 🫡
Show Your Passion for Property Management:When writing your application, let us see your enthusiasm for property management and customer service. Share specific experiences where you’ve gone above and beyond to create a fantastic experience for clients or visitors.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and competencies mentioned in the job description. Highlight your relevant experience in front of house, concierge, or security roles to show us you’re the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how your skills align with what we’re looking for. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ISS
✨Know the Company Inside Out
Before your interview, take some time to research ISS and Grosvenor. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role involves delivering a world-class property experience, be ready to share specific examples from your past experiences where you exceeded customer expectations. Highlight your ability to handle requests efficiently and how you’ve contributed to a positive environment.
✨Demonstrate Flexibility and Adaptability
The job requires managing time flexibly and adapting to changing environments. Prepare to discuss situations where you've successfully navigated unexpected challenges or changes in plans. This will illustrate your readiness for the dynamic nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions that reflect your understanding of the role and the company. Inquire about how they measure success in this position or what the biggest challenges are. This shows your enthusiasm and strategic thinking.
