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- Tasks: Manage mail and deliveries while providing top-notch customer service in a fast-paced environment.
- Company: Join ISS, a leading workplace management company that values people and innovation.
- Benefits: Exciting career opportunities, inclusive culture, and support for personal growth.
- Why this job: Be the key contact for staff and make a real difference in their daily operations.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
The predicted salary is between 25000 - 30000 ÂŁ per year.
As a primary point of contact for staff, visitors, and contractors, this role requires an individual who is exceptionally customer‑service focused. Whether managing enquiries, coordinating large-scale mail activity, or resolving delivery issues, you will uphold the high standards expected within a professional, secure, and fast-paced environment.
Key Responsibilities
- Receive, inspect, and securely process all incoming mail, parcels, and courier deliveries.
- Conduct sorting, preparation, and digital scanning of specified correspondence.
- Operate safely within the loading bay, including forklift use for palletised or heavy goods.
- Complete scheduled internal mail runs to distribute physical post and sensitive materials.
- Collect, prepare, and process outgoing mail and parcels from departments.
- Manage franking operations and dispatch domestic and international items via approved courier platforms.
- Respond to telephone enquiries with clear, calm, and helpful updates on mail tracking and delivery status.
- Resolve delivery discrepancies professionally, providing timely updates to staff and stakeholders.
Professional and Personal Competencies/Qualifications
- Strong customer-service ethos with experience in corporate or high-pressure environments.
- Confident verbal communicator with excellent interpersonal skills for in-person and telephone interactions.
- Clear, professional written communication with the ability to maintain accurate Excel and Outlook logs.
- Able to obtain and maintain BPSS and SC security clearance.
- Holds, or is willing to gain, a valid Forklift Truck Driving Licence.
- Smart, professional appearance with a proactive, “can-do” attitude.
- High integrity and discretion when handling sensitive or classified information.
- Resourceful problem-solver able to investigate missing items and resolve delivery issues.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Post and Delivery Service Operative in London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post and Delivery Service Operative in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out ISS's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with staff and visitors, think of examples from your past experiences where you’ve gone above and beyond to help someone. Be ready to share these stories!
✨Tip Number 3
Be prepared for practical assessments! If the job involves using a forklift, make sure you’re familiar with safety protocols and can demonstrate your skills if asked. It’s all about showing you can handle the responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind.
We think you need these skills to ace Post and Delivery Service Operative in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about being the go-to person for staff and visitors, make sure to highlight your customer service experience. Share specific examples of how you've handled enquiries or resolved issues in a professional manner.
Keep It Professional and Clear: When writing your application, use clear and professional language. Remember, we’re looking for someone who can communicate effectively, so make sure your written communication reflects that. Avoid jargon and keep it straightforward!
Tailor Your Application: Don’t just send out a generic application! Tailor your CV and cover letter to match the job description. Mention your relevant skills, like handling mail or using Excel, and show us why you’re the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at ISS
✨Know Your Customer Service Skills
Since this role is all about customer service, make sure you can highlight your experience in high-pressure environments. Prepare examples of how you've handled enquiries or resolved issues in the past, showcasing your calm and helpful approach.
✨Familiarise Yourself with Mail Operations
Brush up on the processes involved in handling mail and parcels. Understand the importance of securely processing deliveries and be ready to discuss any relevant experience you have with sorting, scanning, or using courier platforms.
✨Demonstrate Your Communication Skills
Practice clear and professional communication, both verbal and written. You might be asked to explain how you would respond to a delivery discrepancy, so think about how you can convey information effectively while maintaining a positive tone.
✨Show Your Proactive Attitude
This role requires a 'can-do' mindset, so be prepared to discuss how you've taken initiative in previous roles. Whether it's solving a problem or improving a process, share specific examples that demonstrate your resourcefulness and commitment to high standards.