At a Glance
- Tasks: Be a trusted advisor, driving engagement and performance through people and culture strategies.
- Company: Join ISS, a world-leading workplace and facility management company with a passion for people.
- Benefits: Exciting career opportunities, commitment to diversity, and support for personal growth.
- Other info: Inclusive workplace with a focus on professional development and community support.
- Why this job: Make a real impact by shaping organisational change and enhancing team relationships.
- Qualifications: Experience in HR, strong coaching skills, and knowledge of UK employment legislation.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a trusted advisor to leaders and managers, providing expert guidance on people practices that build strong team relationships, drive engagement and support high performance. This role is integral to managing organisational change, restructures and the effective application of P&C policies and procedures, ensuring the business and its people thrive together.
Key Responsibilities
- Act as a trusted advisor to senior leaders, including the Key Account Portfolio Director and direct reports.
- Drive business performance through people and culture strategies that enhance engagement, productivity and retention.
- Partner with a wide range of stakeholders, supporting social value, environmental objectives, and health & safety priorities.
- Oversee day-to-day employee relations activity across Hard and Soft FM operations, including absence management, disciplinaries and general ER matters.
- Lead organisational design, restructuring and workforce planning initiatives aligned to changing business needs.
- Provide guidance on complex and escalated cases, including policy interpretation, ER case management, TUPE and union engagement.
- Identify and implement strategies to reduce employment, compliance and operational risks.
- Develop and embed P&C solutions that support organisational effectiveness, business growth and a high-performance culture.
Professional and Personal Competencies/Qualifications
- Experience in a People & Culture or HR Generalist role, with strong commercial awareness and sound judgement.
- CIPD Level 7 qualified or working towards.
- Strong coaching capability, with experience developing managers and driving engagement.
- Expert knowledge of UK employment legislation and its practical application.
- Experience leading organisational change, including restructures and TUPE transfers.
- Experience working within a unionised environment.
- Strong understanding of people policies and best-practice frameworks.
- Proven ability to build relationships with senior stakeholders and influence decision-making.
- Excellent communication skills, both verbal and written.
- Comfortable working with data, including strong Excel skills.
- Full UK driving licence.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
People & Culture Business Partner (FTC) in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. Our commitment to diversity and inclusion, coupled with robust employee growth opportunities, ensures that every team member can thrive and make a meaningful impact. With a strong focus on professional development and a supportive work culture, we empower our employees to drive engagement and performance while contributing to social and environmental objectives in a dynamic environment.
