At a Glance
- Tasks: Lead and manage moves, changes, and relocations across EMEA sites with a focus on quality and safety.
- Company: Join ISS, a world-leading workplace and facility management company dedicated to people and purpose.
- Benefits: Exciting career opportunities, commitment to diversity, and a supportive work environment.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Make a real impact by enhancing workplace experiences and connecting people and places.
- Qualifications: Experience in client-facing roles within corporate environments and strong IT skills.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for an experienced, client-facing professional who can engage confidently with senior stakeholders, manage subcontractors and commercial processes, and ensure high standards of quality, safety and colleague experience throughout all MAC activities. Travel is required as part of this role.
Key Responsibilities
- Provide day-to-day management of all moves, changes, relocations and restacks across London and EMEA sites.
- Act as the primary point of ownership for MAC delivery, coordinating stakeholders, subcontractors and suppliers.
- Manage client engagement, cost control, quality assurance and commercial performance.
- Maintain accurate documentation, trackers, programmes and version control for all MAC activities.
- Liaise with CAD engineers to ensure drawings are approved, issued and updated post-move.
- Ensure occupancy drawings and data are maintained within the Occupancy Management system.
- Produce programmes for large-scale moves and provide regular reporting against MAC KPIs.
- Build and maintain strong relationships with senior and multi-level client stakeholders.
- Ensure all Health & Safety documentation, risk registers and compliance requirements are in place.
Professional and Personal Competencies/Qualifications
- Proven experience in client-facing moves and changes within corporate office environments.
- Experience delivering MAC services across EMEA regions.
- Understanding of regional legislation and regulatory requirements across EMEA.
- Strong knowledge of the MAC arena, including interior fit-out, small works, CAD and space planning.
- Excellent IT skills, including Microsoft Excel, Word, PowerPoint and Microsoft Project.
- Essential experience using Occupancy Management systems.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Moves & Changes Lead – EMEA in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our London and EMEA locations offer a dynamic work culture where you can engage with senior stakeholders, manage impactful projects, and contribute to meaningful change while enjoying opportunities for personal and professional growth. With a strong commitment to diversity, inclusivity, and corporate responsibility, we ensure that every employee feels valued and empowered to make a difference in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Moves & Changes Lead – EMEA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you engage confidently with senior stakeholders during the interview process.
✨Tip Number 3
Showcase your experience with moves and changes in your conversations. Use specific examples to demonstrate your skills in managing subcontractors and ensuring quality standards. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Moves & Changes Lead – EMEA in London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your experience in managing moves and changes, especially in corporate environments. We want to see how you've engaged with stakeholders and handled subcontractors, so don’t hold back on those details!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'client engagement' and 'quality assurance', to show us you understand what we're looking for. It makes a big difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role – we want to know you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at ISS
✨Know Your MAC Inside Out
Make sure you brush up on your knowledge of Moves, Adds, and Changes (MAC) processes. Be ready to discuss your previous experiences managing relocations and how you've ensured quality and safety in those projects. This will show that you understand the role and can hit the ground running.
✨Engage with Stakeholders
Since this role involves liaising with senior stakeholders, practice how you would engage with them. Prepare examples of how you've built strong relationships in the past and how you handle client engagement. This will demonstrate your ability to communicate effectively and manage expectations.
✨Showcase Your IT Skills
Familiarise yourself with the tools mentioned in the job description, especially Microsoft Excel and Occupancy Management systems. Be prepared to discuss how you've used these tools in your previous roles to manage documentation and track progress. This will highlight your technical proficiency.
✨Understand EMEA Regulations
Research the regional legislation and regulatory requirements across EMEA. Being knowledgeable about these aspects will not only impress your interviewers but also show that you're serious about compliance and safety in your work. It’s a key part of the role!
