At a Glance
- Tasks: Manage mail and deliveries while providing top-notch customer service in a fast-paced environment.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Competitive pay, career growth opportunities, and a supportive team culture.
- Other info: Diverse and inclusive workplace with a commitment to professional development.
- Why this job: Be the vital link in a dynamic setting, making a real difference every day.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
As a central point of contact for staff, couriers, and visitors, you will play a vital role in managing incoming and outgoing mail, supporting logistics, and delivering a high-quality customer experience. You’ll be working in a fast-paced, professional environment where attention to detail, organisation, and customer service are essential.
Key Responsibilities
- Receive, sort, and distribute incoming mail and courier deliveries.
- Manage outgoing mail, including franking and courier bookings (e.g. DHL, FedEx).
- Carry out scheduled internal mail runs across the building.
- Act as a professional ambassador, engaging with staff, couriers, and visitors.
- Handle enquiries regarding deliveries, tracking, and postal services.
- Support loading bay activity, including handling large or palletised goods.
- Operate equipment such as forklift trucks (where required).
- Follow strict security protocols, including mail screening and handling sensitive items.
Professional and Personal Competencies/Qualifications
- Experience in a customer-facing or corporate environment.
- Experience in mailroom, logistics, or facilities services.
- Strong communication skills and a professional, front-of-house approach.
- Highly organised with excellent attention to detail.
- Comfortable working in a fast-paced, operational setting.
- Forklift Truck Licence (or willingness to obtain).
- Ability to obtain and maintain BPSS and SC security clearance.
You’ll be part of a supportive team delivering essential workplace services within a high-profile banking client, where professionalism and service excellence are at the heart of everything we do.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Mailroom & Delivery Clerk in London employer: ISS
At ISS, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work environment where every team member can thrive. As a Mailroom & Delivery Clerk, you'll enjoy opportunities for personal and professional growth while contributing to a high-profile banking client, all within a culture that values service excellence and teamwork. With our commitment to diversity and corporate responsibility, you will be part of a company that truly cares about its people and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Mailroom & Delivery Clerk in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ISS and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ISS!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ISS keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Mailroom & Delivery Clerk in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ISS:This is your chance to really connect with the team at ISS. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ISS
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ISS.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ISS that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ISS. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
