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- Tasks: Supervise a dynamic team while ensuring top-notch service delivery and compliance.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career growth, inclusive culture, and commitment to corporate responsibility.
- Why this job: Make a real impact in a fast-paced environment while promoting safety and efficiency.
- Qualifications: Experience in supervisory roles and strong organisational skills are essential.
- Other info: Diverse and inclusive workplace where everyone can thrive and make a difference.
The predicted salary is between 36000 - 60000 £ per year.
The Mail & Porterage Supervisor role combines supervisory responsibilities with hands-on operational involvement, requiring a strong understanding of service delivery, contract management, and team leadership.
You will be responsible for ensuring that your team consistently meets agreed service standards, compliance requirements, and budgetary expectations while promoting a safe and efficient working environment.
Key Responsibilities- Oversee the on-site team to ensure services are delivered effectively, on time, and to the agreed standards.
- Ensure all supplier services meet contractual timescales, service requirements, and quality standards.
- Develop a strong understanding of the relevant contract to manage services within budget and approved values.
- Track and manage contract costs, providing clear and timely reporting as required.
- Implement, maintain, and ensure understanding of Health, Safety, Environmental, and Quality systems across the team.
- Promote a safe, compliant, and efficient working environment for all team members.
- Build and maintain strong working relationships with ISS building users, customers, and internal teams.
- Strong experience in supervisory or operational management roles within facilities services.
- Hands-on approach with the ability to lead and support a team effectively.
- Excellent organisational skills with attention to detail.
- Strong understanding of contract management and service delivery standards.
- Confident communicator, able to engage with senior stakeholders and site users.
- Committed to promoting a safe, compliant, and professional working environment.
- Flexible and adaptable to the demands of a high-profile site and fast-paced operational environment.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Mail & Porterage Supervisor in London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mail & Porterage Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Mail & Porterage Supervisor role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of contract management and service delivery standards. Be ready to share examples of how you've led teams and ensured compliance in previous roles. Confidence is key!
✨Tip Number 3
Showcase your hands-on approach! During interviews, highlight specific instances where you’ve successfully managed operational challenges or improved team efficiency. This will demonstrate that you’re not just a supervisor but a leader who gets things done.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining ISS and being part of our diverse and inclusive team.
We think you need these skills to ace Mail & Porterage Supervisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your supervisory experience and understanding of service delivery. We want to see how your skills align with the Mail & Porterage Supervisor role, so don’t hold back!
Showcase Your Leadership Skills: In your application, emphasise your hands-on approach to team leadership. Share examples of how you've successfully managed teams in the past, as we’re looking for someone who can inspire and support their colleagues.
Highlight Compliance Knowledge: Since this role involves ensuring compliance with health and safety standards, make sure to mention any relevant experience you have in this area. We appreciate candidates who understand the importance of a safe working environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know Your Contracts Inside Out
Before the interview, make sure you have a solid understanding of contract management and service delivery standards. Familiarise yourself with the specifics of the role and how it aligns with ISS's expectations. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous supervisory experience and how you've effectively led teams in fast-paced environments. Share specific examples of how you've motivated your team, resolved conflicts, and ensured compliance with health and safety regulations. This will highlight your hands-on approach and ability to manage a diverse team.
✨Communicate Confidently
As a Mail & Porterage Supervisor, you'll need to engage with senior stakeholders and site users. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to follow your thought process.
✨Emphasise Safety and Compliance
Since promoting a safe and compliant working environment is crucial, be ready to discuss how you've implemented health, safety, environmental, and quality systems in your previous roles. Share any relevant certifications or training you've completed, as this will reinforce your commitment to maintaining high standards.
