At a Glance
- Tasks: Lead a team to ensure smooth mail and porterage operations while driving service improvements.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
- Why this job: Make a real impact by enhancing service delivery and fostering a collaborative team culture.
- Qualifications: Experience in operational roles and team management is preferred; strong communication skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
We are looking for an individual who can take ownership of team performance, health and safety compliance, and service delivery against contractual requirements, with future reporting into the Assistant Building Manager. Attention to detail, strong stakeholder engagement and the ability to drive continuous service improvements are essential to success in this role.
Key Responsibilities
- Oversee daily Mail & Porterage operations, ensuring delivery against service requirements and SLAs.
- Lead, manage and develop a team of four, including 1-1s, performance reviews and objective setting.
- Ensure compliance with Health & Safety, Environmental and COSHH standards, including risk assessments.
- Manage mailroom services, porterage, meeting room setups, business moves and courier activity.
- Monitor budgets, control costs and provide accurate reporting in line with contract requirements.
- Build and maintain strong relationships with stakeholders, customers and internal teams.
- Drive service improvements through performance monitoring, feedback analysis and action planning.
- Promote a collaborative ‘one team’ culture through clear communication and regular team engagement.
Professional and Personal Competencies/Qualifications
- Experience in a porterage or similar operational environment (preferred).
- Proven experience managing a small team and handling performance management processes.
- Experience with financial management, including budgets and invoices.
- Comfortable with manual handling duties.
- Strong attention to detail and commitment to service improvement.
- Excellent communication, interpersonal and stakeholder management skills.
- Numerate and comfortable using technology.
- A collaborative team player with a proactive and professional approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Mail and Porterage Supervisor in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Mail and Porterage Supervisor, you will thrive in a supportive and inclusive environment that fosters professional growth and development, while ensuring compliance with health and safety standards. With a commitment to diversity and a collaborative culture, ISS offers a unique opportunity to make a meaningful impact in your role, all while enjoying the benefits of working for an award-winning employer dedicated to corporate responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Mail and Porterage Supervisor in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ISS and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ISS!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ISS keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Mail and Porterage Supervisor in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ISS:This is your chance to really connect with the team at ISS. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ISS
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ISS.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ISS that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ISS. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
